Attending events for She Brisbane and writing The Social Report Column to promote and publicise companies for all the Must See social events in Brisbane and all of Queensland.

Provided operational and leadership to the Sales Team. The team of 20 consist of Partner Support, Campus Enrolment Officers & Campus Retention. • Provide direct operational leadership to the Sales team. • Supervise the management of all Student Campus Enrolments to ensure best student experience• Ensure student data management complies with relevant VET State & Federal legislation• Ensure all students have passed 48 hour cooling off period after Enrolment Application, successful LLN & VFH Loan funding before enrolling students• Provide student progress reports and enrolment reports to our Partners & Execs when required• Ensure all staff are engaged to maintain at least a 1 year staff retention rate• Execute weekly 1-1 staff sessions to have them/you provide feedback and set goals• Ensure staff are constantly coached and training needs are identified regularly • Ensure 100% data accuracy in reports• Monitor staff metrics and agreed targets to ensure we are always meeting our SLA• Regular Audits on our partners to make sure they are compliant

Manage administration team & looking after operations of all the events across Australia & New Zealand for "The Ride to Conquer Cancer" & "The Weekend to End Women's Cancers"• Recruit, train and retain national office staff to deliver operational services including invoicing, staff timesheets, expenses, RFI and registration mailings and other core business processes.• Positive external stakeholder relationships with sponsors, corporate teams and local beneficiary• Deliver an exceptional customer service and on-event experience for participants, corporate partners• Ensure all operational/administrative business processes are delivered efficiently & timely manner• Recruit and train national office administrative support staff.• Ensure administration staff are fully trained on operational and administrative business processes such as donations, invoicing, expenses, time sheets and these are delivered on time and efficiently.• Provide an exceptional customer service experience for all enquirers and team participants.• Develop positive and collaborative working relationships with local and national contract personal.

Manage administration staff and provide confidential and comprehensive professional administrative support to Ray White Queensland with the purpose of maintaining the strength and growth of the Queensland residential real estate network of 250+ franchise offices.• Recruit, induct and manage team members• Provide communication systems by identifying needs; evaluating options; maintaining a safe and secure harmonious & productive work environment;developing personal growth• Accomplish superior staff results by communicating job expectations; planning, monitoring, and appraising job outcomes; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies and procedures• Complete all special projects by organise and coordinating information and requirements; planning, arranging and meeting schedules; monitoring results.• Improve program and service quality by devising new applications; updating procedures• Financial Objectives by anticipating requirements; submitting information for budget preparation• Event manage & organising sponsorship for major conferences and awards functions• Prepare statistic Reports & Monthly Reports for board members and office Principals• Provide confidential EA support to the Business Development Managers• Manage staff appointments, travel arrangements & events bookings• Organise franchisee recruitment full day program with potential new business owners • Act as first point of contact for Principals, Salespeople & members of the public• Manage the new franchise induction process from application through to office opening• Administer the franchise documentation process for incoming and terminating, as well as existing and renewing, Queensland franchises • Initiate and maintain online & Social Networking sites for Queensland Corporate

• Scope and research, create plans, conduct analysis and proposals for approval and implementation • Ongoing review of advertising sales and operations to ensure maximum efficiencies • Develop internal and external change management communications and roll out • Proofing and coordinating new designs and variations to the brand style• Arranging service agreements and issuing branding packs for approved suppliers• Answering phone & email enquiries from both agents and suppliers• Educating offices about changes and updates to the brand style • Ensuring brand style compliance• Corporate Bulletin weekly electronic communication to all offices & staff• Coordinate the display advertising for yellow & white pages• Bookings/cancellations/layouts/page bookings & advertising Sales for The Courier-Mail advertising• Accounts billing to offices for The Courier-Mail advertising• Placing ads and releasing pages through AdBuild for The Courier-Mail• Liaise with publications for accounts, design approval, template changes• Coordinating any advertising or branding for Queensland corporate & offices