Client Success Manager
CurrentProvide training to ensure understanding, buy-in and long-term adoption, monitor property usage data to increase utilization, maintain updates, edits, and address problems as they arise.Project management aid of complex/multi-faceted processes ensuring timely achievement of key milestones• Build strong client rapport to understand client's business strategy and effectively achieve client objectives. Create tour content, access plan, including aid in troubleshooting hardware/software issues, and reviewing product content to guarantee quality assurance. Proactively deliver quality customer satisfaction, identifying opportunities for improvement.