Michaela Butt Email & Phone Number

Calgary, Alberta, Canada

-Implement strategic triage for student support, effectively screening and referring cases to optimize advisor time and enhance student success rates.-Act as the primary contact for initial reception in Academic Advising Services, managing a high volume of student inquiries with a focus on delivering exceptional service and support.-Coordinate and schedule individual appointments for central Academic Advisors, demonstrating strong organizational skills and attention to detail.-Utilize advanced knowledge of Mount Royal Systems (G: Suite, MRU GradU8, Banner) to streamline operations and support advisors in delivering efficient and effective services.-Capture and compile detailed meeting minutes for Academic Advising Services and Campus Advising meetings, ensuring accurate documentation and follow-up on action items.-Support various events and initiatives hosted by Academic Advising Services, fostering student engagement and promoting university resources effectively.

Calgary, Alberta, Canada

- Provide confidential support for clients seeking grade appeals andmisconduct allegations or appeals.- Provide comprehensive analysis and understanding of institution policiesand local laws to clients.- Advocate for students by aiding in document writing, case writing, andappeals applications.- Manage students in crisis both remotely and in-person.- Recognize and intervene when crisis behaviour is identified by utilizingappropriate training and resources.- Manage 100’s of appointments and portfolios through Google Suites.

Calgary, Alberta, Canada

- Representing the company brand - Handling customer complaints and questions in a responsible and effective manner- Ensuring customers can find everything they need and have a pleasant experience at the store - Retrieving items and restocking the store at my own discretion when customers are not in need of assistance - Formal training in fixing small broken aspects of merchandise displays - Performing light cleaning during open hours and deep cleaning of the store and displays nightly- Maintaining a physical stature that allows for repetitive tasks of stocking and lifting and moving 50-pound boxes daily.The position ended due to store closure.

Calgary, Alberta, Canada

- Organized and ran yearly New Student Orientation programs for Mount Royal University - Completing independent and group tasks on strict timelines - Supervising and overseeing a team of 50+ returning student leaders - Organized and ran events for over 3000+ new students and parents with a team of 4 other individuals - Represented the Mount Royal University brand to thousands of individuals who enter the MRU campus during the summer months

Calgary, Alberta, Canada

- Planning and balancing budgets for the university, and for smaller sub-groups within the school- Holding a chair on the school’s Accountability Committee that ensures the Student President and School President are held accountable to students and the governors- Deep understand of SAMRU’s brand and maintaining a representative appearance of MRU and SAMRU’s collective values- Planning events for school clubs, school committees, and the student body with the help of small sub-groups of governors (3-8 governors at a time). - Executed daily governance tasks for the Students Association to ensure the student body is heard and represented properly

Calgary, Alberta, Canada

- Working independently for 5-10 hours a week maintaining a log of tasks complete to share at group check-ins with co-workers- Managed a public Mount Royal University Instagram with comprehensive understanding of the brand- Organized community events for 200+ people- Served as a liaison during conflicts- Organized and matched 200+ people into appropriate mentorship groups based on similarities and compatibilities, rematching individuals when requested- Organized and planned meetings with Mentors and Mentees, as individuals and in larger groups

Bachelor Of Arts - Ba, Criminal Justice (Honours), 3.80

Activities and Societies: Mount Royal University Mentorship. Mount Royal University International Student Support Ambassador. 2020-2022.

High School Diploma, Award Life Time Honours (Minimum Average Of 80% Overall All 3 Years Of School)

Activities and Societies: Spearheaded and implemented the inaugural year of the "Community Leadership" movement- awarded most valuable.