Michaela C. Email & Phone Number

Gurnee, Illinois, United States

Greater Chicago Area

Handles inbound and outbound calls, and chats in a call center environmentAnswers all inquiries regarding the products and services offeredResolves problems by clarifying issues; exploring and researching all avenues for first call resolution and escalating unresolved problems to appropriate sources; building and maintaining relationshipsRecognizes opportunities to upsell accounts on new products and featuresPerforms other functions as assigned and maintains databaseMeets… Show more Handles inbound and outbound calls, and chats in a call center environmentAnswers all inquiries regarding the products and services offeredResolves problems by clarifying issues; exploring and researching all avenues for first call resolution and escalating unresolved problems to appropriate sources; building and maintaining relationshipsRecognizes opportunities to upsell accounts on new products and featuresPerforms other functions as assigned and maintains databaseMeets group and individual goals; ability to work with others and independently Show less

Kenosha, Wisconsin

Provided excellent customer service, efficiently and accurately completing sales and service transactions at the register; greet customers Handled customer issues that may arise on the sales floor; handles and counts moneyLeveraged technology in order to facilitate the customer experienceCompleted transactions in a timely manner at point-of-saleMaintained clean, orderly, and well-stocked checkout areasAssisted in floor moves, merchandising, display maintenance and store… Show more Provided excellent customer service, efficiently and accurately completing sales and service transactions at the register; greet customers Handled customer issues that may arise on the sales floor; handles and counts moneyLeveraged technology in order to facilitate the customer experienceCompleted transactions in a timely manner at point-of-saleMaintained clean, orderly, and well-stocked checkout areasAssisted in floor moves, merchandising, display maintenance and store housekeeping Show less

Greater Chicago Area

A seasonal positon lasting from December to June for two years.Managed a team of employees; scheduled appointments, meetings, and work hoursOpened and closed the business; set up and updated training procedure manuals and updated new client applicationsPrepared individual federal and state tax returns ensuring accurate and timely returnsConducted auditing and procurement; as well as responded to customers inquiries resulting in customer returns and referralsAssisted in… Show more A seasonal positon lasting from December to June for two years.Managed a team of employees; scheduled appointments, meetings, and work hoursOpened and closed the business; set up and updated training procedure manuals and updated new client applicationsPrepared individual federal and state tax returns ensuring accurate and timely returnsConducted auditing and procurement; as well as responded to customers inquiries resulting in customer returns and referralsAssisted in preparation of corporation and partnership tax returnExperience with cash application; thoroughly checks tax return payouts and account receivables confirming that all payments have been disbursed to customers and businessesOrganized filing system and completed general clerical duties to make sure the business has the materials it needs to run efficiently 100% of the time Show less

Greater Chicago Area

Supported client by helping with the daily grooming, the upkeep of living conditions including sweeping, mopping , laundry, and meal preparation; and maintaining a safe, serene environment for the patient after having major spinal surgeryTransported client to their doctor’s appointments and ran other essential errands for individualCreated activities for the client to maintain rotary skills and mental healthAdministered medications

Greater Chicago Area

Introduced to mechanical comprehension, how to read architectural drawings, and mathematical equations used in non-traditional careersKnowledge of general construction safety guidelines for employees Earned OSHA accreditation cardOut of class exposure to the different types of trades for non-traditional careersCreated Mock houses that are in relation to the things learned from hands-on workshops which consisted of plumbing, electrical, welding, painting, and carpentry

Greater Chicago Area

Configured computers, modems, and routings; troubleshooting; setting up operating systems and drivers; Completed repairs and diagnosed issues.Installed and or upgraded software applications: MS Office, Norton, VLC media player, WMP, McAfee, printer software, remote access software, security, etcetera, while ensuring optimal workstation performance Provided user friendly software instructions to clients

Greater Chicago Area

Acted as Project Manager; Implemented a system in which DeVry University would comply with license agreement for Cisco's Packet Tracer Software.

Greater Chicago Area

Human Resources Department Work Study, Office Assistant Maintained the filing system already in place for the Archdiocese of Chicago’s Human Resource Department to keep the business running smoothlyMade courtesy calls to Archdiocese employees, updating them about the status of their insurance information; customer serviceParish Operations Work Study, Office Assistant Developed new online and hardcopy filing systems that alleviated the stress in… Show more Human Resources Department Work Study, Office Assistant Maintained the filing system already in place for the Archdiocese of Chicago’s Human Resource Department to keep the business running smoothlyMade courtesy calls to Archdiocese employees, updating them about the status of their insurance information; customer serviceParish Operations Work Study, Office Assistant Developed new online and hardcopy filing systems that alleviated the stress in searching for documentation within the organization, resulting in 100% positive feedbackInvented new methods of keeping inventory of removed and returned documentation; staff assisting; and helped with management of the office to keep employees & work flow running efficiently Show less