Michaela Clark Email & Phone Number

United Kingdom

Responsible for maximising revenue and reducing associated costs of stock/fixtures deemed unsaleable/unusable. Influencing commercial decisions through the provision of alternative view points and potential impacts. Focusing on sustainability and profit, developing exit streams, maximising commercial value and lifetime of products

Milton Keynes, United Kingdom

Focusing on sustainability and profit, developed exit streams, maximising commercial value and lifetime of products, sourcing and managing Secondary Market exit routes.Responsible for managing the John Lewis Supplier portfolio to be compliant to required operational standards, ensuring the validity, management, updating and governance of the compliance standards with the internal Commercial and Operations teams and external Suppliers

Milton Keynes, United Kingdom

Identify risk and loss trends within the Customer Delivery Operations delivery fulfilment network and instigate plans and processes to mitigate risk. Proactively work to reduce loss through developing effective working relationships with key stakeholders. Identify and take responsibility for areas at risk of customer delivery and customer reverse flow loss through in house Distribution, inclusive of product receiving and stowing within 3PL sites.

Milton Keynes

Identify risk and loss trends within the delivery fulfilment network through analysis of data.Instigate plans and processes to mitigate risk and reduce loss. Reporting of shrinkage/malicious loss to Distribution - by impact and probability. Express trends and metrics in terms of cost, sales, lossratios, specific supply chain flows and product type.

Milton Keynes, United Kingdom

Key Achievements Formulated 2013 recruitment strategy for John Lewis’ flagship Distribution Centre and increased headcount by 20%. Played a pivotal role in the achievement of LOCOG (London Organising Committee of the Olympic and Paralympic Games) accreditation for 2 sites to deliver directly into John Lewis Stratford during the 2012 games. - Co-ordinated the communication and collection of over 500 retrospective work related references. - Key contact for Partners, Managers and LOCOG officials, addressing concerns and ensuring compliance with LOCOG requirements.- Nominated for Partner of the Year by the Distribution Senior Management team, following successful completion of this project.Adopted additional responsibility as a Learning and Development Coach in John Lewis’ flagship Distribution Centre, developing managers, through coaching, to become self sufficient in anticipation for a company-wide restructure.Represented and spoke on behalf of the John Lewis Distribution Personnel team at restructuring workshops, re-designing current Personnel processes, providing advice and solutions to existing issues.Created and facilitated training sessions and recruitment assessments, for large groups of current and potential Partners / Managers.Currently in a secondment role as Business Protection Risk Manager since December 2013, responsible for identifying risk and loss trends within the Delivery Fulfilment network through analysis of data. Instigating plans and processes to mitigate risk and reduce loss.Built effective relationships with Partners and Managers, acting as an advisor for John Lewis policy, employment law for recruitment, disciplinary and grievance and people management.Provided data analysis to aid senior management decisions.

Milton Keynes, United Kingdom

Provided personnel administrative and recruitment support to 30 sites / functions across the John Lewis Distribution network, while acting as an advisor for employment law for recruitment purposes to both managers and other Personnel members. Co-ordinated mass recruitment projects, including advertising, facilitating group assessment centres, verbal and written offers and hiring on the personnel system on the Partner’s first day.Collated and constructed feedback to unsuccessful applicants, and ensuring all risk and medical assessments were completed for those working with mechanical equipment.Coached and encouraged other team members to develop skills and knowledge of the role to build their own and the department’s profile within the Distribution network.

Milton Keynes, United Kingdom

Ensured customer service levels remained consistently high by leading and managing a team, through development, performance reviews and managing conflict. Handled customer complaints compassionately while ensuring the best outcome for both the business and the customer.Part of a diversity working group within the branch, working to raise awareness through communication and ensuring Partners understand their responsibilities.

Milton Keynes, United Kingdom

Delivered administrative support to the branch, and supporting with mass recruitment through screening applicants, facilitating assessment centres, processing offers and delivering site inductions.Organised management conferences, arranging venues, co-ordinating delegates prior and during the event.Represented John Lewis at external job fairs, promoting the Partnership to potential applicants.