Michaela Collins Email & Phone Number

Durango, Co, Us

United States

United States

Durango, Colorado

Durango, Colorado

Day to Day Responsibilities: -Engage with developers during the entire integration process to ensure a smooth transition to payment processing with Vantiv-Understand the ISV's business to help them understand how they could best leverage the complete feature set of the Vantiv Integrated Payments' platforms-Tenaciously troubleshoot and rectify issues to ensure complete customer satisfaction-Partner with, and provide expertise to, internal Vantiv departments during the development and deployment of new, value-added platform features and functionalities-Certify ISV partner's new and existing Integration projects to the specifications of the appropriate platform-Engage in regular communication with ISV partners via phone and email to assist with issues and questions throughout the integration process-Manage multiple integration projects by staying organized and engaged with the team and your developers-Thoroughly understand all Integration documentation and tools-Maintain professional customer relationships with developers-Maintain a complete understanding of departmental processes and proceduresTechnical Skills:• I understand SDKs and application extensions• I have a well-rounded knowledge base of hardware and information technology • Very familiar with internal CRM systems, i.e. SalesForce• Basic understanding and application of a Programming language• Broad knowledge of Software Development

Durango, Colorado

Responsibilities for the IT Desktop Support position are both customer support and IT related. The daily tasks for this job range from maintaining a variety of accounts in Active Directory, to imaging computers and phones for physical desktop setups. There are over 700 employees that the IT Desktop team supports. Daily Task Include:• Work with Cisco Phone Systems• Work in different Operating Systems• Create VPN Certificates• Create Users for Remote Desktop Access• Outward facing Desktop Support • Set up all hardware and phones for end users• Create user accounts in Active Directory • Set up IP filters in within different servers

Anchorage, Alaska Area

The librarianship position was to acquire, organize, promote and disseminate a wide range of resources to meet the needs of the patrons. It was important to support independent learning and encourage development in education while teaching the best and most safe ways to acquire information. The overall goal was to provide a wide range of information to the patrons and maintain a healthy diverse library and public learning space. Daily Tasks Included: • Designed all web pages and links for the library• Helped repair computers and minor technical computer break-downs • Oversaw all matters of inter-library loan processing • Worked with OCLC cataloging system • First search new books in our library and entered them into our system • Physically processed new books• Repaired book covers and all damaged books• Managed a group of 5-10 student aides throughout the day

Greater Los Angeles Area

• Sold computer software specifically video web conferencing software• Helped with all computer malfunctions as the IT person• Cold-called potential clients• Followed up with potential clients via email and phone calling• Helped current clients with technical support• Entered information in the ACT database system• Kept track of and updated over 500 different clients within the database system

Bachelor’S Degree, Art History And Biological Anthropology, 3.5

Master’S Degree, Mlis, 3.8

This Master Program focuses on the theory, organization, and process of information. This includes information classification.