• Responsible for setup and maintenance of all cash items including: wires, checks, ACH payments and internal transfers; oversee bill payment process including check printing and mailing• Assist with client reporting needs along with other team members on cash processing items as needed• Create and maintain individual client payment schedules and reconcile payment process daily

• Supports team leader of CRE with day to day tasks and projects• Track and manage monthly reports for team• Assists environmental officer with tracking reports and following up on issues• Assists with testing, training and monitoring of Salesforce, Scope and Nautilus and working on projects to have better implantation of procedures, entering of information into the systems and became a resource of help for the team• Organize and schedule internal team meetings as well as external client meetings. Including calendar management, preparing materials or documents, booking meeting room and setting up computers, web-ex or call, ordering breakfasts, lunches or making reservations for outside client meetings and working with other departments to create and distribute swag bags for external clients.• Reconcile and submit expense reports • Acted as the point of contact for internal and external clients • Provided clerical support like mailing, scanning, faxing, copying and filing

• Supports Team/Group Leader of Specialty Lending along with 2 Loan Officers-completing day to day tasks, projects and reporting accordingly to comply with deadlines• Assisting with the tracking and collecting of client information and monitoring delinquencies for loan covenant purposes• Assisting with the accuracy and completion of loan set ups and renewals on the loan system and making sure proper documentation is in order• Set up and maintenance of credit and legal files by preparing documentation for scanning, entering into the system and proper storage• Setting up Bi-weekly meetings for our team and maintaining and distributing individual loan officers pipelines and cross sell information• Familiarity of legal documentation and loan agreements• Notary Public• Correspond with external counsel and vendors to facilitate certain loan closings• Assists Credit Admin, Credit Analysts and Loan Servicing to facilitate loan closings, renewals or general maintenance • Tracking fee income and loan growth for individual officers and also the team

Loan Servicing SpecialistJune 2014-Present• Provides quality customer service to internal and external clients by phone or email requests• Responsible for daily, monthly and quarterly reconciliation and backup documentation of Residential GL’s and the loan servicing checking account• Processing all check payments by mail, processing RMS payments, late fee waivers, and advances accordingly and timely on a daily basis. Processing CCRC payments and Citi Investor Remittance reports on a monthly basis. Processing Deloitte and Touche payments on a quarterly basis.• Maintaining daily investor remittances and sending out corresponding wires to commercial investors• Maintaining all soft second loans-analyzing reports to change or end monthly payments and sending out corresponding letters, applying payments or returning the funds of delinquent soft second loans to the corresponding savings account.• Analyzing the non-escrow delinquency report and tracking the tax status of clients• Providing support to all assigned areas of the department where assistance is needed

Wire Transfer SpecialistJuly 2012-2014 • Process daily wire transfer transactions according to set policies and procedures• Ensure that the accounts receiving funds are in agreement with the actual wire instructions• Preform callbacks to validate the authenticity of an outgoing transaction• Identifies and escalates none routine issues and exceptions, like potential fraud situations.• Multi-tasking on a daily basis and following up on unresolved issues with clients and account officers

Customer Service Rep/ Teller2010-2013 • Assisting customers with account related questions/requests such as AFT’s stop payments inquiries about bank deposits, payments, loans, funds availability and check verification and balancing checkbooks.• Research and resolve customer questions regarding electronic fund transfers and “Reg E” disputes with all necessary documents and affidavits.• Open and close accounts, cross sell bank products and services based on customer needs.• Ordering and notifying customers about check/debit card orders.• Balancing the branch on a daily basis and monthly audits on branch and all branch employee’s• Maintaining bank files for currency transaction reports, commercial resolutions powers of attorney court orders, levies, miscellaneous deposit documentation and general correspondence.• Carried out various accounting transactions, cash drawer reconciliation tasks on a daily basis.• Good knowledge of the various processes happening in the bank environment• Daily processing and balancing of 2 ATM’s.• Trained and supervised new hires.