Maintaining controls that the team use to track cost and risk.Diary management for the senior management team.Raising purchase orders and coding and receipting of invoices.Keeping the team intranet pages up to date.Maintaining team structure charts and business continuity contact list.Preparing agendas, minutes, presentations and reports for specific meetings.Assist in adhoc off-site meetings including sourcing venues and catering.Organising all matters relating to team meetings, team building activities and engagement.Assisting the Group Technonlogy PAs and Business Administrators when required.Supporting the technology team with current projects ans UAT testing.Organising travel and accommodation as required ans producing itineraries where necessary.

Improving the customer experience by liaising with overseas resorts and providing the most accurate and up to date information for customers with mobility needs.Interacting with all internal business areas to resolve issues that prevent holiday extras from being booked.Ensuring all elements of a package holiday are loaded into the database and available on time to meet strict deadlines for going live.System testing to make sure all new holiday products can be viewed and booked across all sales channels including web based platforms.Producing and analysing reporting data for all holiday extras and finding opportunities for growth where there is high customer demand.

Planning and providing training sessions for sales teams on overseas destinations and products.Collaborating with the Customer Experience team to make sure NPS targets are being achieved and improved and that any quality concerns with hotels are addressed and resolved.Part of a project work stream for the implementation of new commercial systems that impact stakeholders around the business. The rolling out of training for new systems across the department and diary management to schedule in training sessions.Planning and leading Thomas Cook educational trips to overseas resorts and liaising with external agencies, airlines and hotels. Budgeting for these business trips and negotiation of inclusions from suppliers.Creating web and brochure content ensuring the presentation and images are appealing and information is factually correct.Working with contracting to ensure our portfolio meets the needs of our UK customers.Strategy planning for Thomas Cook overseas destinations using market data, competitor information and new concept ideas for each resort and the commercial performance.Sourcing ancillaries such as wedding packages and providing the weddings team with all relevant information while ensuring legal requirements are met.Sourcing special offers for product that is not meeting targets and promoting through the merchandising team to travel trade agents.

Working with my key airline accounts to negotiate rates for purchasing an allocation of flight seats, invoicing, tracking of sales and data reporting.Liaising with prize winners from charity auctions, social media competitions and online marketing.Working with the Press office to book flights for journalists and bloggers to new concept hotels.Providing special offer rates on flights for my key accounts to promote on Travel Zoo and Secret Escapes and the tracking of bookings from these offers.Ensuring flight sales are maximised by having seats available through all sales channels to increase revenue for the airline business.

Production of marketing flyers and uploading to internal website, promoting special offers and the best deals available to Thomas Cook stores.Promoting all stock that is underselling and potentially loss making, highlighting new destinations and flight routes through travel stores and web based platforms.Managing my own third party accounts to provide offers and allocations of special rates on package holidays, sales support and maintaining business relationships.

Checking competitor activity and analyse statistical data to make informed pricing decisions for flights.Using Cognos software to create trend reports for peaks in sales throughout the season and pricing flights according to these booking trends. Liaising with customer facing teams to provide group rates and moving of flight inventory to meet customer demand.

Auditing of bookings to identify potential loss making flight itineraries.Ensuring that all new airline contracts are uploaded and accessible by Reservations agents, Product managers and Customer service teams.

Organisation of staff training and meeting requests when call volumes allow, ensuring that service level and abandon calls are within targets. Building staff rosters, rotating patterns, shifts and breaks, understanding the impact on the business and keeping to working time regulations.Human Resources and Payroll reporting regarding levels of absence and pay entitlement.

Handling calls and making bookings for direct customers and travel agents and to provide specialist knowledge of Caribbean destinations.Training of new starters on Caribbean product.

Answering phone calls to the office and greeting clients face to face.Audio typing.Invoicing.Filing, photocopying and maintaining stock for the office.Incoming and outgoing post and diary management.

Liaising with customers to book all products including ski, cruise, city breaks and long haul tailor made holidays.Covering for team manager when required and coaching and mentoring of new starters.

Working in a travel store interacting with customers face to face and over the phone for holiday bookings and advice.Travel money bureau.Invoicing and filing.