Michaela Cunningham Email & Phone Number

United States

• Utilizes all available systems, knowledge-bases, and standard technologyto respond to client inquiries and perform job duties• Trains new customer service representative and coaches current employees whoneed additional training or assistance• Creates training materials, including PowerPoint Presentations and mock calls• Manages training schedules to ensure smooth entry into the work environment• Refers escalated calls to appropriate levels as needed• Processes requests received via general correspondence and notatesaccounts regarding actions taken in response to those requests• Develops a high level of product, policy, and service knowledge to assistboth clients and colleagues efficiently

Land O' Lakes, Florida, United States

Land O' Lakes, Florida, United States

• Greeted all residents upon entrance and provided outstanding customer service• Trained and managed high school volunteers during events• Assisted new residents with registration and ensured all forms were completed• Hosted events with up to 250 attendees that included catering and liveentertainment• Organized resident appointments and vendor repairs• Arranged private event reservations, from initial booking to end walk-through

Lutz, Florida, United States

• Maintained highest sales for 8 consecutive months (October 2018-May 2019)• Completed sanitation procedural training and follow all food safety protocol• Followed recipe instructions and prepared food for patrons• Addressed customer’s needs and used product knowledge to recommend items• Proper cash handling and inventory control• Consistent sales record of $800-$2,000 per day