Michaela Healy Email & Phone Number

Los Gatos, California, Us

Manage Professional Services Operations team for provider of sales performance management SaaS, lead 6 reports of domestic and offshore Data Analysts, Resourcing, and Administrative personnel; ensure delivery of client projects with high quality, direct partnerships, and provide technical support.Oversee resource development, demand, and scheduling, and guide real-time resource management and adjustments to meet needs; secured high billable utilization of resources, and ensured effective staffing for customer success.Manage $25M annual P&L, work with Finance and Accounting team to develop forecasts, process backlogs, ensure correct revenue recognition, and confirm invoicing; deliver accurate forecasts to leadership while exceeding financial targets in 13 consecutive quarters. Contribute to HR efforts, assist with sourcing and recruiting, conduct annual performance reviews, and lead compensation evaluations; work with employees to review performance and project progress, identify training needs, and execute disciplinary actions.Improved KPI reporting related to bookings, revenue, resource utilization, and other key operational data, trained personnel on data analysis and reporting, and lead regular data audits; enabled leadership to better understand business progress and allow for impactful corrective actions.

San Mateo, Ca, Us

Oversaw Professional Services operations for provider of enterprise-level IT management services and tools; led department through multiple leadership changes and 3 major acquisitions, maintained operation al efficiencies to enable consistent revenue generation and margin target achievement, and helped grow practice from an $8M to a $17M annually. Designed and implemented automated workflow solutions related to time submissions, OA approvals, resource requests for project assignments, and improving resourcing operations; improved data capture accuracy, centralized resourcing function, and secured higher billable utilization of resources, improving revenue and margins.Led projects to update management of Professional Services and Education resource demand, capacity, and scheduling, as well as effective resource on-boarding, off-boarding, readiness, and compliance practices; greatly improved administrative and project functions, optimized utilization of specific resources, increased visibility for managers, and enhanced customer satisfaction.Successfully integrated new professional services automation systems to improve data reporting and analysis, developed metrics dashboards for delivery to C-level management, and enabled transparent view of project and business progress that allowed for higher utilization of resources, more effective backlog management, and quicker corrective actions. Led Professional Services’ efforts to establish and manage profitable Federal Services Practices, onboaded local resources, navigated unique government requirements related to top secret clearances and procurement processes, and established partnerships with regional stakeholders to secure and launch first government contracts in company’s history; tasked by leadership to expand Professional Services to EMEA and APAC regions.

San Mateo, Ca, Us

San Mateo, Ca, Us

Mba, Marketing

Bachelor Of Arts (B.A.), Clinical Psychology