Michaela Lees Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Auckland, New Zealand

I worked across several product portfolios including the DRIVEN vertical (motoring journalism and vehicle listing marketplace)A key deliverable was owning and delivering the re-brand of the ‘DRIVEN’ website. After extensive customer research, we identified opportunities to simplify our vehicle journalism offering and cater to a wider audience, and went to.

Reported to the Product Owner of Auckland Transport's digital journey planning tool and mobile app. Worked closely with an agency development team to prioritise new features and refine user stories. Supported with establishing product roadmaps and OKR's, gaining internal buy-in, and reporting.Worked with UX designers/researchers to understand customer.

Auckland, New Zealand

Auckland, New Zealand

Auckland Transport Graduate Programme involved rotations across different business groups, relevant to University qualifications. I spent time in the Customer Marketing team, where I supported marketing campaigns & initiatives, and is where I learnt more about customer experience & human-centred design practices. I then joined the Customers Insights team.

I completed an internship project and report for PGG Wrightson Water - based out in Rangiora, Canterbury. The scope of the report was based around assessing the future external environment PGG Wrightson Water were heading in to, and potential strategies that could be implemented to meet and adapt effectively. I spoke to a number of stakeholders of the.

As a supervisor, I had to manage small teams on a day-to-day basis that ensured the smooth running of the business. This included job allocation, training, and performing a high level of customer service. I also had cash handling and keyholder responsibilities, and conflict management.

Interacting with customers, sales and marketing of products, cash handling and stock rotation