Assist with Human Resources record management and employee updates/changes.Maintain employee files including audits, new hire/ termination changes, document management. Complete and manage verification of employment requests.Onboard new hires from the applicant tracking system (ATS) into the HRIS and manage the New Hire Orientation event.Generate monthly, quarterly and ad hoc reports via HRIS and distribute scheduled reports in a timely, accurate fashion.

Oversees the front desk area of the resort spaHandles guests concerns and issues in a friendly and professional mannerReserves 50-75 spa appointments per dayResponsible for all group scheduling within the spaSolely responsible for scheduling and servicing of all VIP customers Performs operational front desk duties, including all cash transactions for spa services

Assisted guests with any issues they encountered before, during, or after services.Scheduled spa and salon servicesEnsured guests were always comfortable and happy with each and every serviceHandled all cash and credit card transactions

Checked guests in and out of the hotelDealt with guest complaints and concerns, by phone and in-personEnsured that every guest experienced a wonderful stay each and every timeCommunicated effectively with superiors as well as fellow employees regarding guest issues, concerns and current happenings

Assisted and scheduled all spa and salon treatmentsSupervised a staff of 8-12 service providers during daily operationsWas responsible for completing payroll reports on a biweekly basisHandled all cash and credit card transactions

Oversaw front desk operationsReceived work Orders from residents as well as custodial directorScheduled Appointments for 6 Case ManagersDealt with resident complaints and concernsResponsible for answering and directing all incoming calls, faxes and mail