Michaela Miller

Michaela Miller Email and Phone Number

Customer Success Consultant @ Avendra International
Salisbury, MD, US
Michaela Miller's Location
Salisbury, Maryland, United States, United States
About Michaela Miller

With over a year of driving success in client onboarding and relationship development at Avendra International, my proficiency in monitoring progress and achieving goals is clear. My mission is to not just meet, but exceed client expectations, ensuring implementations are efficient and effective. At Avendra, our team values align perfectly with my dedication to service excellence, and I thrive on bringing a diverse perspective to the table to foster innovation and collaboration.In my current role as Implementation Specialist, I've honed my skills in customer relationship development, managing new sales client portfolios, and ensuring timely milestone achievement. Leveraging internal and external resources, I've been instrumental in decreasing onboarding cycle times and surpassing spend ramp targets. My background as a Marketing Consultant, where I generated leads and maintained client communications, complements my comprehensive understanding of client engagement strategies within the hospitality domain.

Michaela Miller's Current Company Details
Avendra International

Avendra International

View
Customer Success Consultant
Salisbury, MD, US
Website:
avendra.com
Employees:
415
Michaela Miller Work Experience Details
  • Avendra International
    Customer Success Consultant
    Avendra International
    Salisbury, Md, Us
  • Avendra International
    Implementation Specialist
    Avendra International Sep 2023 - Present
    Rockville, Maryland, United States
    - Customer Relationship Development: Cultivate client level relationships from business development through successful onboarding and transition to Account Management team- Monitoring Onboarding Progress: Track and manage assigned new sales client portfolios through onboarding milestones and spend ramp target.- Identify and troubleshoot issues to completion, providing status updates to the client and Business Development team- Solicit internal Avendra resources and/or external Supplier resources as needed to ensure process milestones are met- Work to decrease cycle time- Milestone & Goal Achievement: Ensure that implementations achieve milestones on time and meet or exceed spend ramp goals- Maintain accurate customer records in company database (eRM)- Enrollment processing for special exception onboarding and liaison for supplier engagement- Coordinate and conduct training calls for some properties, as needed- Improvement Opportunity Identification: Identify potential opportunities for continuous improvement of communication templates, tools, training materials, brochures, reports, and related processes, Etc.
  • Avendra International
    Marketing Consultant
    Avendra International Feb 2023 - Sep 2023
    Rockville, Maryland, United States
    - Generate Sponsorship leads- Update internal spreadsheets- Ship necessary booth materials for conferences- Attend client meetings and provide updates with sponsorships and registrations- Assist with generating and publishing internal and external communications- Edit and maintain microsites
  • R & S Lowndes Management Llc
    Human Resources Manager
    R & S Lowndes Management Llc Aug 2022 - Apr 2023
    Laurel, Maryland, United States
    - Approved timesheets and verified worked hours of employees- Posted payroll and ensured that all totals were correct in the system- Conducted full-cycle recruiting including sourcing, scheduling interviews, preparing offers, and onboarding- Handled employee concerns within the company to ensure proper resolution- Performed benefits enrollment while ensuring all employees were aware of the benefits offered- Worked closely with clients to fulfill staffing needs- Interviewed and selected applicants to provide clients with top talent- Website development- Read and draft federal staffing proposals- Source employees for multiple markets across the U.S.- Implemented new software and programs for daily operations- Research and implement benefits i.e. 401k, health insurance
  • Matech
    Human Resources Specialist
    Matech Mar 2022 - Aug 2022
    Salisbury, Maryland, United States
    - Approved timesheets and verified worked hours of employees- Posted payroll to ADP and ensured that all totals were correct in the system- Handled employee concerns within the company to ensure proper resolution- Performed benefits enrollment while ensuring all employees were aware of the benefits offered- Handled confidential employee records and updated documents as needed- Conducted full-cycle recruiting including sourcing, scheduling interviews, preparing offers, and onboarding
  • Bestemps
    Staffing Coordinator
    Bestemps Jun 2021 - Apr 2022
    Salisbury, Maryland, United States
    - Worked closely with clients to fulfill staffing needs- Interviewed and selected applicants to provide clients with top talent- Initiated background checks and administered drug tests when needed- Approved timesheets and verified the candidate’s worked hours- Provided assistance to payroll with weekly measurables and projections
  • Five Guys Operations, Llc
    General Manager
    Five Guys Operations, Llc May 2012 - May 2021
    Bethany Beach, Delaware, United States

Michaela Miller Education Details

Frequently Asked Questions about Michaela Miller

What company does Michaela Miller work for?

Michaela Miller works for Avendra International

What is Michaela Miller's role at the current company?

Michaela Miller's current role is Customer Success Consultant.

What schools did Michaela Miller attend?

Michaela Miller attended Wor-Wic Community College.

Who are Michaela Miller's colleagues?

Michaela Miller's colleagues are Donna Strong, Paul Bloxham, Michael Liles, Matthew Pilarski, Simone Gremillion, Emilia Hill, Beth Eaton.

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