 Responsible for booking, canceling, and confirming reservations for rooms, as well as demonstrating knowledge of industry operating property management systems for customer reservations and billing. Developed hotel management skills by cross-training in multiple departments, including Food & Beverage, Housekeeping, Group Sales and reservations, Special functions for employees, and loyalty club members. Assisted in planning and execution of important group functions, client special… Show more  Responsible for booking, canceling, and confirming reservations for rooms, as well as demonstrating knowledge of industry operating property management systems for customer reservations and billing. Developed hotel management skills by cross-training in multiple departments, including Food & Beverage, Housekeeping, Group Sales and reservations, Special functions for employees, and loyalty club members. Assisted in planning and execution of important group functions, client special events and promotional events. Provided additional assistance to the Food & Beverage department by presiding over the exclusive Club Lounge where our Platinum members retired, ensuring top-tier client service for our dedicated, loyal clientele. Chosen to take part in the Six Sigma program, representing the Front Office in the revision and improvement of Banquet and room service procedures and efficiency. Developed and grew lasting relationships with key clients and donors which contribute to the success of numerous high profile events. Developed and maintained relationships with key clients in order to produce group business. Worked with outside vendors to ensure client needs are exceeded. Show less

 Promoted quickly from Front Desk Associate due to my strong leadership skills, teamwork, customer service and overall performance.  Demonstrated leadership in recruiting, scheduling and hiring employees, as well as providing training and mentoring to quickly improve job skills of cross-functional staff. Demonstrated strong business acumen and account settlement abilities, responsible for imputing Accounts Payable and Receivable, imputing employee vacation days, ordering and updating… Show more  Promoted quickly from Front Desk Associate due to my strong leadership skills, teamwork, customer service and overall performance.  Demonstrated leadership in recruiting, scheduling and hiring employees, as well as providing training and mentoring to quickly improve job skills of cross-functional staff. Demonstrated strong business acumen and account settlement abilities, responsible for imputing Accounts Payable and Receivable, imputing employee vacation days, ordering and updating inventory and more. Led employee meetings to increase communication, delegate responsibilities and build team atmosphere. Imputed, verified, and communicated hotel reports to corporate on a regular basis. Provided additional assistance as needed in the property restaurant and bar. Demonstrated strong work ethic, working night shifts as necessary, imputing and verifying hotel reports, and communicating ideas for improvement to management. Show less