Michaela Pearson Email & Phone Number

Christchurch City, Canterbury, New Zealand

In this position I'm working closely with the global product team and key business stakeholders on initiatives and prioritisation for delivery.Working closely with the SCRUM Master facilitating daily stand-ups and refinement sessions with delivery teams for each sprint.Analysing group data to understand user journeys and make recommendations in areas for improvement, that align with the company's strategic goals.Monitoring the success of new features when launched to market.

Christchurch, Canterbury, New Zealand

As a Datacom Business Analyst within the Application Services team, I am contracted out to key customers as a BA Resource to work on their sites to engage with their projects.Key tasks typically include:Facilitating workshops and interviews with stakeholdersCapture requirementsCreating user stories and prioritise backlogsUser experience designEstablishing user personas and customer journeys Documenting business rulesCreating documentation i.e. use cases, prototypes, specifications

Wellington, New Zealand

Responsible for working on projects or system enhancements, providing business process improvements and technical analysis for system integrations to implement automation. Provide regular reporting to internal and external customers and suppliers via online tools, maintaining data sources and data cleansing to provide accurate reports. Report insights to help with KPI's and reduce spending.

Christchurch, Canterbury, New Zealand

Responsible for working on various projects for the different brands within the House of Travel Group, Deliver of enhancements to current IT systems and implementing new software. Projects were delivered in agile methodology.Over the 11 years while working for House Of Travel Group I held various roles:Business Systems Analyst (6 Years) as above.Analyst Developer (2 Years) - C#.Net development and SQL for House of Travel’s online booking website and support in-house CRM system.Corporate Support and Business Process Analyst (3 Years) – providing system support to the Corporate Offices (Orbit World Travel), reviewing and improving business processes via automation.Implementation Project Manager (1 Year) – Implemented two new systems to the House of Travel Group – travelled around the country to each travel office to provide on-site support for the new systems when going live into production.

London, England, United Kingdom

I provided a consultancy service to new or existing travel trade customers to analyse their current business processes and make recommendations to enhance and improve their in-house services and to their customers, primarily with the integration of Turbo Sabre Software. On new projects, I would be responsible for presentations, scoping requirements, producing detail design documentation and assisting with the project planning and testing / implementation of solutions provided.Developer ( 2 Years)As a Turbo Sabre Developer, I provided the complete product development consultancy service to the travel businesses of American Express UK & Ireland. Through my extensive knowledge of travel agency operations, Sabre Host and the Turbo developer tool, I was able to effectively analyse requirements, produce detailed design documentation and deliver quality solutions. Travel Support Customer Service Agent (2 Years) General help desk responsibilities providing assistance on the Sabre Software systems and onsite support for new Implementations / feature to the systems