Michaela Phillips Email & Phone Number

London, England, United Kingdom

In my position as Application Manager I oversee all development, production support and maintenance activities for one or more applications under my Delivery Teams. Including Operational and administrative responsibility for developers and Operational responsibility for matrixed resources (Analysts, PMs, etc.) that support the application suite.Some of my responsibilities include:• Provide vision and goals for team • Guide developers and support teams• Educate customers on… Show more In my position as Application Manager I oversee all development, production support and maintenance activities for one or more applications under my Delivery Teams. Including Operational and administrative responsibility for developers and Operational responsibility for matrixed resources (Analysts, PMs, etc.) that support the application suite.Some of my responsibilities include:• Provide vision and goals for team • Guide developers and support teams• Educate customers on best use of product & support sympathetic change to the product• Challenge requirements to align with product design and architecture • Work with business & information security to identify risks, finding solutions & risk acceptance • Support internal & external audits • Manage service levels • Work with Technical Architect• Identify and prioritize proactive maintenance action items• Review and prioritize product defects• Identify and champion improvement opportunities• Raise Statements of Work and/or Service Level Agreements with vendors• Implement SLA / KPI alignment across the full SDLC for each SOW / SLA• Maintain positive relationship with suppliers • Estimate work requests at various levels of confidence • Manage risk to deliver on service levels commitments and project milestones • Serve as a point of escalation for risks and issues • Govern internal change processes and development documentation • Balance demand and capacity • Work to minimize impact of changes to project costs/P&L Show less

Cape Town, Western Cape, South Africa

In my position as IT ManagerMajor Responsibilities:Provide proactive support, leadership, and guidance to cross-functional teams for the management, project management and delivery of technical and functional projects, while ensuring delivery of projects within time, scope, and budgetary constraints. Create and deliver training sessions for staff to augment overall productivity and efficacy. Administer IT delivery of business requirements within financial and time constraints to achieve… Show more In my position as IT ManagerMajor Responsibilities:Provide proactive support, leadership, and guidance to cross-functional teams for the management, project management and delivery of technical and functional projects, while ensuring delivery of projects within time, scope, and budgetary constraints. Create and deliver training sessions for staff to augment overall productivity and efficacy. Administer IT delivery of business requirements within financial and time constraints to achieve desired outcomes. Perform various tasks comprising of service level agreements management, performance management, technical teams’ development, and complex issues resolution.● IT Management and running of the daily operations for 3 Application teams; 2 onshore and 1 offshore for technical, functional, and strategic projects.● Manage the operational and capital expenditure for the team, as well as the related budgets for the IT teams.● IT Project Management using Prince2 methodology for delivery of projects, strategic improvements, and business requirements within financial and time constraints.● Identified and resolved risk and compliance issues for the application stacks including support for ongoing audits and keeping the risk register updated.● Optimized overall performance by leading, developing, coaching, and mentoring cross-functional teams including onboarding of new starters.● Accomplished targeted goals through strategic vendor contracts, sourcing, and vendor relationship management. ● Improved production stability with proactive support and management of the service level agreements for a myriad of stakeholders including escalation point for IT Support.● Optimized IT delivery through Work Demand Management with operative work allocations and prioritization in teams.● Improved service delivery through collaboration with cross functional teams and various business units within the organization.● Technical competency with Microsoft applications, Jira and Planview. Show less

Cape Town, Western Cape, South Africa

In my position as Senior Analyst ProgrammerMajor Responsibilities:Delivered exceptional performance in Leading Technical solutions by gathering, analysing, and producing (BSR) Business System Requirements and (BRS) Business Requirements Specifications including technical development. Participated in meetings with staff and senior management to identify / resolve complex issues and devise innovative solutions. Assisted executives for the management of Work Demand Estimations, planning… Show more In my position as Senior Analyst ProgrammerMajor Responsibilities:Delivered exceptional performance in Leading Technical solutions by gathering, analysing, and producing (BSR) Business System Requirements and (BRS) Business Requirements Specifications including technical development. Participated in meetings with staff and senior management to identify / resolve complex issues and devise innovative solutions. Assisted executives for the management of Work Demand Estimations, planning, and execution. Managed legislative, migration, and forensic projects, while ensuring compliance with government regulations. Configured Workflow and other CRM products (including validation rules, reporting, data integrity and security controls). Fostered and nurtured positive relationships with staff / stakeholders. Detected and resolved risk items, as well as attained green audit status. ● Development and Lead of Technical solutions.● Aligned requirements across the IT integration points by coordinating with IT project teams. ● Achieved organisational goals by coordinating Release and Change Management.● Received CIO Impact Award for living and driving the company values.● Ensured cost and time savings by leading a team for management of project related to business workflow consolidation.● Improved the delivery time of estimates to clients by re-organizing the estimation process and templates. ● Enhanced communications within the office by planning and arranging team building eventsMy additional experiences:Lead Analyst Programmer and Analyst Programmer at Old Mutual; Analyst Programmer at Shoprite Show less

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Higher Certificate (Nqf5), Management Development Programme

Higher Certificates (Nqf5), Concepts Of Data Processing & Cobol Programming

Senior Certificate (Nqf4), High School