Track accounts payable and receivable, update the cash runway every week, pay bills, generate monthly financial and forecasting reports, prepare and send invoices, categorize transactions and resolve accounting discrepancies in Quickbooks Online, and fulfill expense reimbursement requests. Collaborate with our outsourced accountants and auditing firm for routine accounting services and annual audit. Track and update finance and administrative tasks for grants and cash donations in… Show more Track accounts payable and receivable, update the cash runway every week, pay bills, generate monthly financial and forecasting reports, prepare and send invoices, categorize transactions and resolve accounting discrepancies in Quickbooks Online, and fulfill expense reimbursement requests. Collaborate with our outsourced accountants and auditing firm for routine accounting services and annual audit. Track and update finance and administrative tasks for grants and cash donations in Salesforce CRM. Write Memorandum of Understanding agreements (MOUs) for mission-aligned partnerships. Send receipts and thank-you messages for cash and in-kind donations. Attend quarterly board meetings and board committee meetings and take notes.Oversee human resources information and systems, recruitment operations, and employee onboarding administration:Write job descriptions and create, post, and manage job listings. Coordinate and conduct initial interviews. Prepare, collect, and organize onboarding paperwork for new hires. Develop an onboarding experience and improve benefits package for our growing team. Streamline or create, implement, and communicate administrative, finance, and HR policies, systems, and processes and update Employee Handbook as policies are amended and added. Show less

Established new business in Greater Phoenix, AZ across all professional industries via cold calling, emailing, and LinkedIn messaging. Prospected with Salesforce, ZoomInfo, and LinkedIn Sales Navigator, targeting department Managers, Directors, Supervisors, VPs, and C-suite. Led video meetings with decision-makers and influencers and looped in our specialized recruiters to manage their talent searches, while maintaining and strengthening my relationships with clients. Maintained records of… Show more Established new business in Greater Phoenix, AZ across all professional industries via cold calling, emailing, and LinkedIn messaging. Prospected with Salesforce, ZoomInfo, and LinkedIn Sales Navigator, targeting department Managers, Directors, Supervisors, VPs, and C-suite. Led video meetings with decision-makers and influencers and looped in our specialized recruiters to manage their talent searches, while maintaining and strengthening my relationships with clients. Maintained records of sales cycle in Salesforce.Quoted and negotiated bill rates, fees, and other agreement terms, and created and sent client contracts for review and signature.Advised clients on industry-specific recruitment trends, best practices, and solutions and stretched them when necessary for streamlined process and better quality service and outcomes specific to their needs.Focused on Healthcare in addition to other vertical markets. Effectively sold our services to business leaders in Accounting, Revenue Cycle Management, Customer Service, Administration, Supply Chain & Logistics, and Human Resources across various industries.**Left company March 31, 2023 upon accepting an offer with Hotel Peter and Paul and relocated to New Orleans, where I intended to further develop my experience in the travel and tourism industry, specifically in the boutique hotels space. I quickly discovered the opportunity was not a good fit and was fortunate to be rehired by my Market Director at LHH in mid-August 2023. Show less

Responded to inquiries, guided site tours, and generated proposals and contracts for clients and event planners for event venue rental at the Sts. Peter and Paul Great Church Hall and group room blocks at the 71-room boutique hotel; closed $232k in new event business: $98k revenue for 2023 events and $134k revenue for 2024 events.Streamlined processes and developed one-person sales department: updated venue and group room block contracts and improved fee structures and payment policies… Show more Responded to inquiries, guided site tours, and generated proposals and contracts for clients and event planners for event venue rental at the Sts. Peter and Paul Great Church Hall and group room blocks at the 71-room boutique hotel; closed $232k in new event business: $98k revenue for 2023 events and $134k revenue for 2024 events.Streamlined processes and developed one-person sales department: updated venue and group room block contracts and improved fee structures and payment policies for photoshoots, film shoots, public entertainment events, and corporate events.Responsible for events’ front-end accounting (AR and AP): processed and recorded payments for event bookings in RoomKey PMS, TripleSeat, event resumes, and Excel spreadsheets. Paid security deposits after events and paid parking vendors. Show less

Created, developed, and marketed my private clinical herbalism practice. Conducted client healthcare appointments in-person at Omaha Integrative Care and online. Planned, marketed, sold, and taught in-person and online courses about herbalism, natural healing, and relationships. Initiated collaborations with venue owners and complementary community partners for group events, classes, and workshops that I organized, led, and co-led.Automated payments for client transactions and managed… Show more Created, developed, and marketed my private clinical herbalism practice. Conducted client healthcare appointments in-person at Omaha Integrative Care and online. Planned, marketed, sold, and taught in-person and online courses about herbalism, natural healing, and relationships. Initiated collaborations with venue owners and complementary community partners for group events, classes, and workshops that I organized, led, and co-led.Automated payments for client transactions and managed retail and wholesale product transactions, shipping, and delivery.Formulated, handcrafted/compounded, marketed, sold, and delivered a collection of herbal medicine blends, including small batch loose herb products and tincture bitters. Show less

Managed 120-140 client accounts simultaneously for 6-month and 12-month contracts. Sold and led private in-person coaching sessions and facilitated dating events or group coaching workshops.

Led the administration and operations - developed and improved internal processes, protocols, and policies, wrote SOPs, and trained staff - at a busy, traditional herbalism clinic and its GMP-compliant herbal dispensary stocked with herbs used in Chinese Medicine, Ayurvedic Medicine, Early American Medicine (Native American and Eclectic), and European Phytotherapy. Worked simultaneously as the main front office receptionist, responsible for the clinic's patient care/customer service, office… Show more Led the administration and operations - developed and improved internal processes, protocols, and policies, wrote SOPs, and trained staff - at a busy, traditional herbalism clinic and its GMP-compliant herbal dispensary stocked with herbs used in Chinese Medicine, Ayurvedic Medicine, Early American Medicine (Native American and Eclectic), and European Phytotherapy. Worked simultaneously as the main front office receptionist, responsible for the clinic's patient care/customer service, office administration, and accounts receivables. Managed 5-6 employees: receptionists and herbal compounders. I was also enrolled in the clinic's signature 2-year herbal education program as a student and teaching assistant, graduating in 2018.Greeted and communicated information to patients (aka "clients"), provided instructions and paperwork for new patient onboarding, and scheduled appointments for 50-75 patients per day in-person and by phone, text, and email. Performed case management for the owner's clients with 100% autonomy (no final sign-offs needed), shared herbal recommendations with clients via phone conversations, and updated personal health records based on our conversations.Processed payments daily via cash handling, check handling, and electronically with the POS system (TSYS) for all patients and for 35-50 herbalism school students on a monthly basis. Recorded every transaction in QuickBooks. Created a collections protocol and collected over $2k in outstanding balances from years prior. Show less

Oversaw efficient completion of human services requirements for 350 newly arrived refugee families. Exceeded case management deadlines by implementing and facilitating weekly team meetings, scheduling health and human services appointments for the caseworkers’ clients, and hiring a Driver and Housing Coordinator.Managed 8 case workers (with ESL) and 12+ language interpreter contractors. Wrote job descriptions for 2 coordinator roles, and hired and led training for 12+ staff members and… Show more Oversaw efficient completion of human services requirements for 350 newly arrived refugee families. Exceeded case management deadlines by implementing and facilitating weekly team meetings, scheduling health and human services appointments for the caseworkers’ clients, and hiring a Driver and Housing Coordinator.Managed 8 case workers (with ESL) and 12+ language interpreter contractors. Wrote job descriptions for 2 coordinator roles, and hired and led training for 12+ staff members and contractors.Presented at routine community meetings and events and the annual national Ethiopian Community Development Council (ECDC) training workshop. Submitted monthly regulatory and financial reports for 3 federal and local programs. Show less

Hired as nonprofit’s first employee on a part-time, 6-month contract. Coordinated with board members to organize and promote community events, programs, monthly meetings, and campaigns.Wrote content for website, blog, newsletter, social media pages, and meeting notes.Assisted on a small team using a targeted outreach and social media strategy to raise $10,427 for our nonprofit via a 24-hour online fundraising campaign.

Prospected clients (retreat group leaders: mostly yoga/wellness teachers) via cold calling and email marketing. Led video meetings with clients to share about our luxury boutique hotel and retreat spaces, retreat itineraries, travel excursions, meals, transportation, Peru, pricing, and next steps.Researched CRM and PMS software systems to scale business. Integrated new PMS software: RoomRanger, now Tashi. Implemented operational protocol and trained staff to use.Wrote articles… Show more Prospected clients (retreat group leaders: mostly yoga/wellness teachers) via cold calling and email marketing. Led video meetings with clients to share about our luxury boutique hotel and retreat spaces, retreat itineraries, travel excursions, meals, transportation, Peru, pricing, and next steps.Researched CRM and PMS software systems to scale business. Integrated new PMS software: RoomRanger, now Tashi. Implemented operational protocol and trained staff to use.Wrote articles for online magazines and company blog. Developed strategic plan for social media marketing, operated social media pages, and trained staff to maintain multiple social platforms.Rehired Feb. to Apr. 2019 for a short-term project as a Business Development Consultant to research our competitor and consumer markets and advise on action plans. Compiled competitive analysis data and presented report to CEO. Transferred pre-existing lead data from multiple platforms to Constant Contact and organized leads into special interest target groups. Show less

Served as main point person and liaison between HQ and 30 overseas-based multicultural Coordinators and Directors during final stage of acquisition to rebrand 4 global ProWorld nonprofits as part of the Intrax business portfolio. Facilitated training on new program protocols and white papers to 30 staff in 6 cities in Belize, Ghana, Peru, and Thailand, 25 headquarters staff, and 50+ overseas community partners.Standardized program delivery, assessment, and documentation by creating new… Show more Served as main point person and liaison between HQ and 30 overseas-based multicultural Coordinators and Directors during final stage of acquisition to rebrand 4 global ProWorld nonprofits as part of the Intrax business portfolio. Facilitated training on new program protocols and white papers to 30 staff in 6 cities in Belize, Ghana, Peru, and Thailand, 25 headquarters staff, and 50+ overseas community partners.Standardized program delivery, assessment, and documentation by creating new program systems, policies, and white papers for Salesforce and new website launch. Oversaw transfer of program data from old Salesforce program and website to upgraded versions, and edited content for both data transfers.Recruited, interviewed, and trained 4 employees (with ESL) for Belize and Peru sites; recruited, hired, and managed an intern (with ESL) for 3 months. Show less

Called and interviewed 3000+ university students interested in our global cultural exchange programs to match them with temporary internships and volunteer positions in public health, clinical health, education, social development, and environmental conservation with our local partners’ organizations in 23 cities in the Americas, Africa, Asia, and Europe. Shared information and answered questions about the countries, cultures, travel information and requirements, group day excursions and… Show more Called and interviewed 3000+ university students interested in our global cultural exchange programs to match them with temporary internships and volunteer positions in public health, clinical health, education, social development, and environmental conservation with our local partners’ organizations in 23 cities in the Americas, Africa, Asia, and Europe. Shared information and answered questions about the countries, cultures, travel information and requirements, group day excursions and cultural activities, language classes, meals, lodging, transportation, pricing, and next steps. Documented sales process in Salesforce. Show less

Shared information and answered questions with international travel agents about our "voluntourism" programs in Swaziland, South Africa, Mozambique, and Botswana. Communicated via email and phone with travel agents about our country sites, travel information and requirements, meals, lodging, volunteer projects, excursions, transportation, and pricing. Maintained relationships with 20+ travel agents and developed 4 new partnerships by attending a trade show and other new business development and… Show more Shared information and answered questions with international travel agents about our "voluntourism" programs in Swaziland, South Africa, Mozambique, and Botswana. Communicated via email and phone with travel agents about our country sites, travel information and requirements, meals, lodging, volunteer projects, excursions, transportation, and pricing. Maintained relationships with 20+ travel agents and developed 4 new partnerships by attending a trade show and other new business development and social networking initiatives.Managed content for 3 dozen community development projects and 4 travel packages. Edited 40 program descriptions and 60+ pages of web content. Developed strategic plan for social media marketing, operated social media pages, and trained staff to maintain multiple social platforms.Recorded administrative data about our program participants and their arrivals and shared with program staff and leadership every month. Show less

Initiated and developed partnerships with 5 dozen directors of public health organizations, hospitals, social impact nonprofits, government offices, and schools in Ghana and South Africa. Converted their needs into 40 internships and volunteer projects by writing job descriptions for each. Maintained internship and volunteer project information and updates in Salesforce.Reviewed and approved active partners’ project budgets on a monthly basis and advised on budgetary modifications as… Show more Initiated and developed partnerships with 5 dozen directors of public health organizations, hospitals, social impact nonprofits, government offices, and schools in Ghana and South Africa. Converted their needs into 40 internships and volunteer projects by writing job descriptions for each. Maintained internship and volunteer project information and updates in Salesforce.Reviewed and approved active partners’ project budgets on a monthly basis and advised on budgetary modifications as needed. Tracked project expense reports and receipts and the accounts payable and receivable from both active project partners and on-site volunteers every month. Prepared reports for annual audit.Mediated relationships between our community partners and international volunteers and interns. Trained and supervised 200 American volunteers and interns to support Ghanaian community projects. Planned and taught bi-weekly classes to our volunteers/interns on cultural awareness, sustainability, nonprofit management, and service-learning.Trained and mentored local assistant (with ESL) for 6 months to monitor projects and partnerships.Worked on a special project with the ProWorld Co-Founder & CEO to build relationships and identify partnerships, lodging, and office space in Cape Town, South Africa prior to launching this new site. Traveled solo throughout Cape Town for 6 weeks for this assignment and reported my progress and recommendations every week along with a final presentation and consultation report. Show less

- Copywriter intern and market research assistant for local, regional, and international clients- Covered the front desk during receptionist's lunch break: answered main office phone and redirected calls or recorded messages, booked meeting rooms for staff, greeted clients, responded to and forwarded general inquiries via email, made internal announcements over the intercom, and stocked office/kitchen supplies- Created internship daily tasks/training manual, as I was the agency's first… Show more - Copywriter intern and market research assistant for local, regional, and international clients- Covered the front desk during receptionist's lunch break: answered main office phone and redirected calls or recorded messages, booked meeting rooms for staff, greeted clients, responded to and forwarded general inquiries via email, made internal announcements over the intercom, and stocked office/kitchen supplies- Created internship daily tasks/training manual, as I was the agency's first intern hired Show less

- Delivered and retrieved legal documents to/from the courthouse, capitol, and local law firms and made bank deposits and delivered mail every day- Documented and filed closed cases (electronic and paper files)- Covered the front desk during receptionist's lunch break: answered office phone and recorded messages for attorneys, greeted clients, and stocked office/kitchen supplies

- Compiled extensive reports about our competitors, the market, and new media trends; presented to CEO, Director of Corporate Communications, and Media Manager- Curated and emailed Daily News about industry and market updates to all company associates and the Daily Stock Report to 50 executive leaders- Assisted CEO and Media Manager with Q3 earnings media interviews with local TV stations- Collaborated with local film company to update our corporate B-roll: chose shoot locations… Show more - Compiled extensive reports about our competitors, the market, and new media trends; presented to CEO, Director of Corporate Communications, and Media Manager- Curated and emailed Daily News about industry and market updates to all company associates and the Daily Stock Report to 50 executive leaders- Assisted CEO and Media Manager with Q3 earnings media interviews with local TV stations- Collaborated with local film company to update our corporate B-roll: chose shoot locations, helped with video editing, delivered videos to CNBC, Fox Business News, and Bloomberg News- Organized media video library and helped edit press releases for merger with thinkorswim Group Inc. while rehired for a 1-month contract during my college winter break (Dec. '08-Jan. '09)- Planned and executed annual company party for 340 associates with a $5k budget; pitched “Typical Family Picnic” event theme to senior leadership which became the theme for all U.S. branches' parties that year- Created internship daily tasks/training manual, as I was the company's first intern hired Show less

Staff writer for my college newspaper. Covered sports feature stories. Check out the Publications section in LinkedIn to read my articles.