• Collating, reporting, and presenting trends to senior management with the shared goal of improving processes across the department• Optimise our services with key KPI’s in mind• Strong customer service skills and good interpersonal skills including the ability to act with tact, sensitivity, and diplomacy• Driving processes within the department, provide feedback within the operation where corrective action is needed• Building and maintaining solid working relationships across departments• Always maintaining high priority customer/client focus• Excellent self-management and organisation skills

• Following policy procedure and protocol• Problem solving during high pressure situations• Effectively thinking on my feet to incidents using available resources creatively • Working dynamically in a team• adaptable communication skills • Management of wing work force • Being versatile to needs and requirement of the client• Working efficiently within company budget• Adhering to often changing civil service legislation• Positively collaborating with stakeholders • Putting the safety and rehabilitation of the client at the heart of everything I do.

• Serving customers gaining understanding of their needs.• Listening skills• Providing seamless customer experience with positive engagement • Communicating verbally and in written form with customers and stakeholders adapting my style when needed for all to understand.• Having meticulous knowledge of the brand vehicles and specifications• Dealing with ordering administration• Consistently hitting KPI’s and company targets • Adhering to finance laws • Focus on continuous improvement and driving revenue. • Building rapport with client and customers

• Meeting company targets.• Building impeccable rapport with customers• Dynamically working on various campaigns and projects • Maintain patience resilience and positivity for myself and inspiring my team to do the same.