Michaela Robinson Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Newcastle-upon-Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

• Collating, reporting, and presenting trends to senior management with the shared goal of improving processes across the department
• Optimise our services with key KPI’s in mind
• Strong customer service skills and good interpersonal skills including the ability to act with tact, sensitivity, and diplomacy
• Driving processes within the department, provide feedback within the operation where corrective action is needed
• Building and maintaining solid working relationships across departments
• Always maintaining high priority customer/client focus

Brixton, England, United Kingdom

• Following policy procedure and protocol
• Problem solving during high pressure situations
• Effectively thinking on my feet to incidents using available resources creatively
• Working dynamically in a team
• adaptable communication skills
• Management of wing work force

Newcastle Upon Tyne, England, United Kingdom

• Serving customers gaining understanding of their needs.
• Listening skills
• Providing seamless customer experience with positive engagement
• Communicating verbally and in written form with customers and stakeholders adapting my style when needed for all to understand.
• Having meticulous knowledge of the brand vehicles and specifications
• Dealing with ordering administration

Sunderland, England, United Kingdom

• Meeting company targets.
• Building impeccable rapport with customers
• Dynamically working on various campaigns and projects
• Maintain patience resilience and positivity for myself and inspiring my team to do the same.