Carlisle Support Services specialises in the provision of cleaning, security, events and retail facilities support services. We provide customer driven, people-based services, and strive to deliver measurable value to all involved by empowering passionate people to deliver exceptional outcomes.My role is to provide customer focused, responsive, accurate and pragmatic HR advice and support to managers, employees and flexible employees in-line with company policies, internal procedures and legal requirements. I do this by acting as an "ambassador" of the company, working in line with Carlisle values, working with the business to enable an effective advisory service covering a range of employment and employee relations matters, and by providing a positive customer experience through each advisory interaction throughout the employee lifecycle.I am directly responsible for:- Developing and maintaining strong relationships within the business- The management of disciplinary, grievances, redundancy, flexible working, TUPE and settlement agreements in line with agreed guidelines and company policy- Continuously assessing, amending and developing new and existing Company policies, to ensure we manage employment risks whilst meeting the needs of the business- The management of the HR Advice mailbox in line with standard response time, prioritising workload and making appropriate decisions ensuring expectations on service delivery can be met- The ownership of ACAS early conciliation cases, and the management of tribunal cases in conjunction with the Legal team- The delivery of a quarterly "HR tool kit" training course to new managers and head office employees- Supporting and coaching managers in understanding the employee relations policies and practices, ensuring understanding of key activities and company standards- Identifying process issues and opportunities for continuous improvement- Promoting a culture of trust and positivity within the HR team

Supported the business in providing a comprehensive, professional and customer focused HR service, by acting as the general HR information and inquiry point for Managers and employees at all levels:- Managed the full recruitment cycle for a rapidly expanding company, including advertising vacancies, screening and interviewing candidates, liaising with external agencies, supporting and coaching line managers in interviews, and ensuring appropriate paperwork is processed- Rewrote a structured company induction and delivered this to all new starters on a weekly basis, ensuring that the company was promoted in a positive light- Coached and supported Managers in all areas of employee relations, including discipline, probation reviews, grievances, sickness and absence issues and maternity / paternity queries- Ensured that my knowledge and awareness of rapidly changing company/department headcounts, recruitment costs and relevant UK and EC employment legislation was maintained and communicated to the CEO as and when required- Managed the HR Administrator and the HR Apprentice, ensuring that workload was being prioritised effectively and any issues were rectified in a timely manner

Advised Managers on Company policies and procedures, completed administrative tasks for all policies and procedures and undertook projects relating to improving the functionality of the department:- Contributed to the reduction of grievances across the business by 15%, and the cost of ET claims by 20% by increasing Line Manager’s capability and confidence- Built confidence in managers by providing clear, concise and timely advice, recognised by verbal and written feedback- Communicated relevant case trends, high risk cases and areas of concern to the business via team meetings and conversations with the HR Business Partners- Undertook a project to improve processes within the department, by creating flow charts, liaising with the Policy Manager and the Training & Development department, discussing potential improvements at department meetings and producing updated local working instructions

Advised Managers on Company policies and procedures, completed administrative tasks for all policies and procedures and undertook ad hoc Employee Relations projects:- Achieved administration deadlines in a demanding, fast paced Service Centre, within a large, multinational business- Responded to telephone and email queries from managers requesting information, delegating to the appropriate department where necessary- Stood in for the Team Leader in her absence, managing the workload and monitoring the department KPIs- Implemented a written AWOL procedure, which is now used as a training tool for managers and new starters alike