I’ve mapped the inbound and outbound logistic processes from dock to branch, considering individual site differences, collection, ad-hoc deliveries and external dock delivery. Creating mapped process flows and relevant activity lists.I’ve supported on the pilot and process change management of a transport office model ensuring project governance and communication to project team members is accurate.

As Project Manager within the Saint-Gobain Supply Chain team, I have led the management of Supply Chain related projects through the full project lifecycle - planning and kick-off workshops, defining workstream activity, regular project management communication including risk monitoring and project closure. The projects have covered;Property - A new warehouse and extensions to current branches,Data Tools - The set-up of suppliers within a new stock forecasting data tool,Operational Best Practice - The roll-out of an operational best practice tool to a business regionI have also mapped processes for stock counts, imports and demand-led order processes. Evolving list views of activity, owners and dependencies into auditable end-to-end map views ensuring colleagues’ activities within these processes are simplified and time returned to the branches so they can further attend to their local customer needs.

Shaping and initiating a complex packaging regulation project, liaising with project teams and driving weekly progress meetings.

I oversaw pharmacy planning within the Properties department consistently applying business models and relative furniture to the varying sizes of stores within the portfolio, ensuring that company-wide operational flows are maintained through store plans.I have been the business partner to the Pharmacy category, liaising on projects (circa £2.4m budget) on several implementation programmes that require the Properties team input and implementation skills. I’ve led reactive projects that stripped weeks from the implementation timeline, ensuring Boots maintains market share in a tough community pharmacy environment.The leadership of a national minor works programme, budget £200k, enables me to project manage multiple schemes of varying complexity.I was often called upon to advise upon aspects of pharmacy design in relation to the NHS contract including reviewing home office papers and contributing to the company response.

I improved processes for the briefing of minor works in dispensaries, governance and budget management. This contributed to a tighter time-line within the Programme Management Office and wider Store Development Team.As proxy sign-off for the Chief Pharmacists Office, I continued to oversee and approve dispensary planning improvements.I led training for a team of 20+ store planners and external layout production teams to ensure pharmacy planning principles were applied correctly.

Managing a budget of circa £1m for dispensing improvements, I oversaw the planning of pharmacies, ensuring layouts met with current space and operational guidance.Managing a team of two assistants, the team would also ensure necessary improvements to consultation areas and smaller works were carried out to brief, cost and time-line.

Assisted with advice and guidance on the completion of the dispensary improvement programme and consultation room installations, considering the available pharmacy and retail space. I liaised with a wide range of stakeholders to achieve successful placement of the spaces and change control.Other responsibilities included being the NHS Information Governance administrator for English and Welsh Stores, 2012 & 2013. Also, I was the Business Continuity Administrator for the support office Pharmacy Team.

Store layout design role, applying company approved planning principles to a wide range of store sizes and formats. I led the store planning element of a large acquisition of national stores, ensuring store teams were supplied with the correct information to input into their future store plan. On receipt, I managed the plans through a design team to then be implemented by Property partners.

The maintenance and upload of product detail and images for new products in the Baby category was my main responsibility.I also managed the correct content and pricing was reflected in the nationwide Boots Baby & You catalogue.

Various temporary assistant manager roles including Assistant Marketing Manager for the No7 Brand in Asian markets, Assistant Supply and Assistant Product Manager roles for beauty and washing products.

I assisted the Research Managers in qualitative and quantitative research for University and College contracts across the country. Survey and Focus group research fed into proposed marketing plans, prospectus design and advertising. I led focus groups, worked with data collation and processing companies. Riley was acquired by Heist in 2002.

I supervised the creation of nationwide product promotional leaflets for the First Aid category and Feel Better This Winter compilation. My responsibilities included taking the leaflet and public relations briefs and bulletins through image creation, copywriter liaison and approval processes to print before delivery to stores and national press.

As Category Assistant, I would ensure promotions for OTC Eyecare products were co-ordinated through central operations teams, pulling together draft sales cases and loading with suppliers on point-of-sale images and content.

My main responsibility was to assist the Personnel Manager in submitting the correct pay for staff in the store on a weekly basis and ensure personnel files were kept up-to-date.