•Responsible for successful execution of email marketing campaigns; email, digital, file-only.•Collaborate with Client Marketing and Engagement teams, as well as Creative Agencies to ensure all campaign deliverable assets are effective and meet company and legal requirements.•Communicate with data team to ensure proper file selection and segmentation of email marketing data files and file only requests.•Complies with all documentation retention requirements; drives organizational efficiency to improve document retention across the team.•Deliver campaign results to client team for continuous campaign improvement.•Partner with other execution channel managers to ensure most effective campaign timelines in place.•Supports PaySol Consumer Marketing Team Trigger and Multi-Client campaigns with over 140 enrolled clients.

Twelve-month developmental program that rotates through Finance, Marketing, and Sales. XLR8 members gain cross functional, project management, networking, leadership and team building skills in a high pressure and fast paced-environment.Marketing - Email Solutions (May 14, 2018 - September 7, 2018)•Conducted focus groups to aid in development of website to act as document repository for Email Solutions Team.•Generated traffic to Email Solutions Team Site.•Developed website layout for Email Solutions document repository.•Initiated Campaign Briefs on behalf of Auto Team Client Marketing Manager for Trade Shows, Plastic Reissues, and Statement Messaging campaigns.•Created and deployed mockup static and dynamic email campaigns.•Consulted with external creative agency and various key players for SEMA 2018, GIE, AMBEST, and GATS.•Pulled various giveaways and merchandise for upcoming trade shows.Finance (January 16, 2018 - May 11, 2018)•Researched Canadian Unidentified Collection payment suspense items from 2011 - 2015 to locate corresponding account and apply payment when possible.•Defined process flow and identified cross-functional representatives for DMM - PromoLogix Clean Up.•Reduced number of outdated promos from tables for Payment Solutions clients.•Facilitated cross-functional touch bases between Finance, Sales, and IT.

•Cross-trained on Retail Card, Payment Solutions, and True Name Fraud case volume.•Validated fraud claims with customers and merchants through inbound calls.•Communicated with Law Enforcement to assist in criminal casees and prosecution of perpetrators to reduce further risk to the company.•Selected as member of the Peer to Peer coaching team to assist with coaching, process improvement, and various developmental opportunities within the team.•Assisted with development and documentation of Fraud Inbound Investigation processes in collaboration with the Fraud Business Control Unit.•Conducted appropriate action requred on cases and accounts regarding addition/removal of possible fraud transactions, regenerating statements, FIFs, letters, and reopening cases in question.

•Managed, reviewed, and closed high-volume caseload under strict deadlines.•Applied critical thinking and decision-making skills by analyzing information received to obtain approvals/denials and bring cases to a close.•Researched and identified chargeback opportunities related to fraud on accounts.•Identified fraud perpetrators when applicable and reported trends pertaining to fraud rings and possible restitution.•Conducted outbound calls when necessary to assist with making timely decisions on the validity of claims.

•Corresponded with respective functions to report back opportunities found in processes and/or business center changes.•Communicated process changes and empowerment opportunities identified to process owners and Senior Leadership Team.•Collaborated with Empowerment Council, Empowerment Ambassadors, and EVV.•Generated new concepts and ideas regarding business development, enriching customer experience, and customer/employee pain points.•Identified problems by gathering data and analyzing to determine potential solutions.•Completed training to become proficient in Agile.

•Coached fraud representatives in a multi-client environment by assisting with questions on fraud processes and providing guidance on call handling.•Resolved escalated customer and client inquiries in an effective and timely manner.•Traced call volume and reasons for inquiries to communicate training needs to appropriate parties.•Trained Fraud Universal and Escalated Help Desk Teams on various process initiatives.•Selected as department's representation for Inaugural Empowerment Station.

•Analyzed applications and accounts for suspicious patterns of synthetic and bust-out fraud to mitigate potential fraud losses.•Utilized critical thinking skills and judgement to determine appropriate action needed regarding suspicious activity.•Identified and reported fraud trends to Fraud, Risk, and Strategy teams as needed.•Maintained strict adherence to compliance, regulatory, and internal business procedures.•Assisted with development of team processes and made suggestions on gaps in Fraud processes.

•Handled inbound calls from Payment Solutions and Retail Card customers regarding fraud detection occurrences including applications, blocked accounts, and instances where fraudulent account activities were suspected.•Communicated with Risk and Strategy teams as needed to prevent losses or report trends.•Reviewed accounts for possible fraudulent activity and minimized fraud losses by driving effective inbound calls.•Made decisions based on data to detect and prevent fraud.•Quickly mastered multiple tasks and became one of the top performers on the team.