Michaela Stevens Email & Phone Number

South Kingstown, Ri, Us

Our mission at Bravo Wellness is uniting with our partners to help people live healthier through all stages of life. I support our Account Executives in executing our partners wellness strategy by matching program needs with operationally efficient delivery options. I maintain a broad understanding and technical knowledge of all Bravo products and services to ensure quality delivery on service and performance commitments to clients. I am responsible for coordinating the documentation, submission, tracking, communication, and monitoring of client program requirements post-implementation including biometric screening products and events. I deliver reporting, provide timely service delivery by resolving participant issues and proactively monitor satisfactory resolution of client technical support issues.

Providence, Rhode Island Area

I'm the operational point-of-contact for Virgin Pulse product partners and serve as a point-of-contact for internal teams when new requests and questions arise. I possess a strong sense of partnership fundamentals: fostering positive partner relationships while maintaining a sense of urgency for our organizational needs and best interests, excellent time management skills and efficiency and an eagerness to learn!

Providence, Rhode Island Area

I deliver the highest level of client satisfaction by maintaining a strong working knowledge of all aspects of Virgin Pulse well-being programs. I handle day to day operational and tactical account management activities for Client Success Managers. I’m an expert in the Virgin Pulse back-end systems and make recommendations on challenges and platform configurations for each assigned account to influence program participation in partnership with Operations Teams.

Providence, Rhode Island Area

I was the voice of Virgin Pulse as the first point of contact and responsible for making the well-being programs come alive for clients: providing support, offering information about our digital employee health and well-being solutions, keeping customers satisfied and retaining business. Effectively interact with employees at all levels of the organization and with a variety of people from diverse backgrounds.

I executed more than 25,000 diverse customer calls and emails: delivering solutions within 24 hours 95% of the time, maintaining an accuracy rating of 98% or better and a customer satisfaction survey rating of 4.5 out of 5. I was responsible for editing client marketing materials to produce clear and effective customer facing communications. I delivered quality assurance reviews for new client well-being program launches. I was the lead trainer and mentor to Customer Solutions Consultants in the execution of assigned tasks driving a high level of customer engagement and satisfaction.

I resolved life insurance inquiries for a diverse population in a high volume national call center and maintained detailed account records within a Metlife proprietary database. Collaborated with business consultants to develop content for proprietary Metlife call center information database. I completed FINRA course of study and successfully passed exam to receive my Series 6 license authorizing the trade of mutual funds within life insurance products.