● Managed the process of assuring warehouse associates maintained the ability to report issues with bar codes through SmartSheet. ●Served as the first line of quality assurance to receive issues from the warehouse; served as a liaison to manufacturers and vendors of pharmaceuticals.● Tasked with completing a pharmaceutical industry-wide initiative: utilized GS1 DataHub to assure all pharmacies, hospitals and health centers were assigned a global location number to strengthen shipping security between suppliers and recipients; used SalesForce to identify account numbers for customers and track location numbers. ● Communicated professionally and clearly to over 290 manufacturer or vendor representatives to provide detailed instructions on correcting non-compliant bar codes; successfully resolved a statistically significant 206 incidences.

• Engaged in regular team meetings to review, critique, and improve account support engagement. • Reviewed Cloud Health Scores for clients; flagged low scores to strategize methods or resources to improve the score. • Completed Waves 2 and 3, an effort designed to identify ways for global clients to derive greater benefit from SAP’s products and resources; directly assisted 83 business clients; engaged with a team that supported SuccessFactors HR program.