Key responsibilities: Incident Management – engaging with key stakeholders to provide clear feedback for the business as a representative for Tech Assurance, managing relationships through key suppliers of the colleague/customer view Simplifying of processes related to IT in all areas and removing obstacles, saving time and costs Embedding a pro-active IT culture including oversight controls, whilst using Performance Indicators to focus attention where… Show more Key responsibilities: Incident Management – engaging with key stakeholders to provide clear feedback for the business as a representative for Tech Assurance, managing relationships through key suppliers of the colleague/customer view Simplifying of processes related to IT in all areas and removing obstacles, saving time and costs Embedding a pro-active IT culture including oversight controls, whilst using Performance Indicators to focus attention where required. Embedding a coaching and training culture for IT related maintenance of branch devices and technology used in Barclays branches and wider teams. Contributing to the Barclays technology strategy, collaborating, and sharing best practice and supporting through continuous transformation. SME focus aligning to Performance, Risk and Change – ensuring any new or amended IT tools and platforms land seamlessly. Providing timely and clear instructions/process for colleagues/customers Understanding live issues and trends - looking at the root cause on critical and systemic issues and supporting the change required to address these Identifying and sharing technology trends and issues with the key Stakeholders to drive Service Excellence Improvements and supporting and identifying opportunities.  Project Management - working on various technology projects to ensure any new technology is delivered with minimal impact to the Barclays Branch estate. Supporting the development of an assurance framework to ensure appropriate controls and mitigations are in place to reflect the reliance, criticality, and customer impact of technology within the branch network. This includes input into assurance forums with technology, helping to design and execute a range of preventative, detective, and directive controls across an agreed framework. Show less

As a Digital Coach, I support two areas - Norfolk and Sufolk and North West Anglia and their senior Leaders with their adoption of digital products and services Barclays offers as well as with any external digital tools and trends. My role is to coach them on day to day basis and support the two communities in creating truly digitally savvy Leadership team. I coach and develop their skills and see how we can use those to support our Colleagues and Clients.

Leadership role focusing strongly on sales focus with high standards of customer service. Broad knowledge of banking products, services and regulations. Everyday running of branch like my own business, developing, executing clear and commercially astute business plans, which are driven by my customer needs. Working closely with local community and responsible for leading various teams. Coaching and developing my team to unable them to deliver exceptional short, medium and long term plans… Show more Leadership role focusing strongly on sales focus with high standards of customer service. Broad knowledge of banking products, services and regulations. Everyday running of branch like my own business, developing, executing clear and commercially astute business plans, which are driven by my customer needs. Working closely with local community and responsible for leading various teams. Coaching and developing my team to unable them to deliver exceptional short, medium and long term plans for our 15000 customer in our community. Show less

Store manager at Cambridge Flagship store reaponsible for team of 18 sales people. I was controlling profit and losses, driving gross profit whilst ensuring the highest in customer service. Overall control of recruitment and internal and external compliance and regulations were being adhered to.