Designed, developed and implemented new business, IT services and solutions to meet the needs of the Lloyd’s market and regulators. Driven projects from inception and mid-flight to execution. Utilised both Agile and Waterfall project methodologies whilst adhering to Lloyd’s stringent governance framework. Lloyd’s Lab Responsible for the successful delivery of Lloyd’s Lab, home of InsurTech, a fast-track, fast-fail innovation… Show more Designed, developed and implemented new business, IT services and solutions to meet the needs of the Lloyd’s market and regulators. Driven projects from inception and mid-flight to execution. Utilised both Agile and Waterfall project methodologies whilst adhering to Lloyd’s stringent governance framework. Lloyd’s Lab Responsible for the successful delivery of Lloyd’s Lab, home of InsurTech, a fast-track, fast-fail innovation accelerator where new concepts, ideas and products are tested, focusing predominantly on designing technology-driven solutions to meet the unique and rapidly changing needs of the Lloyd’s market. The Lab is the cornerstone for the Future at Lloyd’s, seeing start-ups gain investment and shape what the future will look like. • Winner InsurTech Incubator of the Year at the Reactions London Market Awards 2019.• Identified as one of the top five UK corporate accelerator programmes.Delegated Authority, Lloyd’s Coverholder WorkbenchResponsible for the successful delivery of a market ready ‘Workbench’ platform for coverholders enabling them to manage the full placement lifecycle, i.e. from quote to bind including billing, claims and policy. The platform will deliver significant benefits to small and medium coverholders by replacing manual processes with an integrated tool supported by Lloyd’s. Senior Managers and Certification Regime (SM&CR) Responsible for the project management of SM&CR into Lloyd’s of London by 10 December 2018. Artificial Intelligence (AI) CanadaAutomation of the review and counter signing of Open Market and Reinsurance policies written aligning with regulatory compliance in Canada. Show less

Accountable for the improvement of customer experience for 11 million UK customers through designing and executing sustainable changes within retail banking. Customer journey mapped end to end processes to identify key pressure points and propose and deliver recommendations to transform Bereavement Life Event.

Accountable for the relationship management of the bank's remote ATM contracts and team, managing relationships including BP, Total, Waitrose and Morrisons and defining and delivering the remote ATM strategy.

Accountable for leading the development of the self service channel proposition team, setting the direction and managing the development and delivery of the Express Banking functionality.

Ambassador supporting the Chief Executive's ideas initiative created to eliminate waste, grow sales, improve customer service and make HSBC the true retailer of choice.

Accountable for leading the migration of work from UK to global sites, working in China, India and Malaysia and implemented projects throughout UK creating, developing and sustaining positive global relationships.

Customer Services Representative in the Retail Branch Network