• Coordinated and monitored efforts for several organizational system implementations, including HRIS platform cutover, new communications system implementations, company intranet modernization efforts, and several other initiatives for the purpose of driving company objectives forward.• Managed relationships and communication channels between project team, business stakeholders, and technology/product team partners to ensure transparency and timely awareness on project objectives and progress• Developed key advancements for NAF Initiative Management Office standard operations, including the introduction of automations to reduce the manual effort in some of the key project management artifacts creation processes and improvements to the way the team leverage internal task and work item tracking.• Served as team leader to other technical project managers on the NAF iMO team, and responsible for their continued development and growth in the technical project management space for NAF

• Developed and maintained Amrock Technology’s modern engineering learning/development programs, including learning platform management and custom learning program development for all Technology team members to prepare them for their cloud readiness (AWS and Azure) and certification preparation and administator of skills assessments to identify training gaps• Owns team roadmap and establishes relationships with technology teams to help coordinate team engagement patterns and schedule upskilling sessions to increase Amrock Technology's cloud expertise• Establishes relationships with AWS partners to understand and implement resources for the team to grow and advance their AWS skills, including creating a program to request vouchers for certification exams, arranging demonstrations for AWS learning platforms, and scheduling instructor-led learning opportunities for our teams• Creates and maintains team communication channels to keep the organization informed on team’s progress, including development and update of Sharepoint sites highlighting important documentation on technical implementation best practices

• Agile coach/servant leader who investigated opportunities to continuously improve the team's agile delivery process and evangelist for best principles and practices for agile team management• Served as Data Intelligence team Release Team Engineer, with responsibilities including coordination of agile planning and system demo events, tracking and follow up on external team dependencies, and facilitating cross-team communications• Monitoring progress and facilitating execution of work on multiple team projects and development of proactive communication channels with leadership and stakeholders

• Led five development teams consisting of Software Developers, QAs, and Product Owners and coordinated teams development efforts focused on various components of Workforce Software technology stack• Hosted agile ceremonies, including daily standups, release/sprint planning sessions, team retrospectives• Developed innovative process improvements with the development team to assist the team in overcoming technical or team interaction roadblocks• Collaborated regularly with fellow Scrum Masters and Software Development leadership to provide updates on progress in meeting release/sprint commitments and provided recommendations on new ideas being explored within development teams and related results

• Coordinated team efforts and monitored workflow for data team that was responsible for compiling and delivering reporting required from regulatory/government agencies, state and federal regulatory examinations, and recurring internal audits• Created a structure and organization to the team to allow them to more effectively work, including creating specialized roles on the team to better facilitate engagement with our partners• Identified process or technology gaps within the mortgage origination and servicing processes that contributed to problematic reporting capabilities and worked with partners to implement new process guidelines and technology fixes• Aligned with Quality Control team to proactively monitor business datapoints for potential compliance or regulatory risk indicators

• Coordinated and organized efforts of data intelligence teams focused on providing business stakeholders with valuable insights that allowed them to make critical business decisions to ensure our customers' needs were being met focused on the Servicing business area, including curating data from source MSP tables • Organized delivery strategy, team structure, and work allocation for team consisting of multiple roles including business analysts, data analysts, and engineers• Guided and mentored individual team members on role career progression and personal growth, and helped grow overall team cohesion and workflow processes• Facilitated agile team ceremonies as team Scrum Master to ensure committed tasks for iterations are being completed timely, iteration planning was appropriately completed for upcoming work, and reevaluation of team workflow was being performed to create continuous improvement• Developed strategic relationships with various individuals to ensure collaboration and coordination, including technology teams, business team leaders, and analytics partners• Contributed in developing the overall strategies for our collective of teams to ensure alignment on vision and objectives

• Facilitating the development and interpretation of business intelligence solutions to aid with making critical business decisions for many areas of the Quicken Loans business, including Servicing, Client Relations, Human Resources, Marketing, Web Analytics, Business Development, and Capital Markets• Assigned contributor and executor for multiple large company intiatives, including the implementation of the Rocket Mortgage application• Established relationships with business partners to understand their data need and subsequently interpret those requirements to business intelligence engineers for delivery of technical solutions that provided the desired insights• Trained team members on using data solutions effectively to aid them in making important business decisions• Tested and validated created solutions to ensure data accuracy, consistency, and integrity via appropriate testing methods• Mentored junior business analysts to share knowledge that helped grow the overall capabilities of our business analyst community

• Designed and created Project: WorldWide's first technical data solutions for the organization globally• Gathered requirements to understand the business reporting use cases and delivered viable reporting solutions to anwer those business questions• Designed and implemented reporting solutions and dashboards using Cognos 8 BI via Cognos Report Studio, Cognos Analyst Studio, and Cognos Query Studio• Developed company semantic data framework and metadata using Cognos Framework Manager• Consulted with database administrator on design of ETL process in Oracle data warehouse, defined database table structures and schemas needed to facilitate reporting, and resolved quality issues on data stored in data warehouse• Monitored performance of reporting environment, managed security role assignments, and maintained automated job/report schedules• Created and maintained technical documentation to be used by business users and technical teams• Implemented Cognos TM1 for enterprise planning and forecasting• Presented company profitability metrics and data insights produced from data solutions weekly/monthly to senior company leadership

• Coordinated daily operations of Job Cost Accounting Team, who were responsible for allocating and reporting of final project costs to the Sales team • Created improvement to project lifecycle processes which reduced time required to prepare billing summaries and improved turn time of company client billing processes• Monitored and reviewed shop inventory processes including physical inventory and rental programs• Represented accounting team in ERP system software upgrade team and was responsible for testing new application development for security features and data integrity• Served as on-site event management and participated as on-site support staff for several technology conferences and events