Michaela Baluchova Email & Phone Number

Bratislava, Slovakia

Bratislava, Slovakia

My role as Loyalty champion is to lead and inspire the team to flawlessly deliver the IHG Rewards Club member experience. The main focus is on educating and motivating the front desk team to deliver the highest quality experience to members and make all members feel recognized and valued.By keeping eye on my mission I also help the hotel achieve its business goals and help deliver Great Hotel Guest Love.

Slovak Republic

As a Front Office-Supervisor, my primary responsibility is to provide True Hospitality! My Responsibilities:- Ensuring outstanding care of customers at all times - Listening and answering to all requests from customers and taking care of customers preferences and special requests - Resolving customer issue, complaints, problems quickly and efficiently to maintain a high quality of customer satisfaction and service - Using suggested selling techniques to sell rooms, increase… Show more As a Front Office-Supervisor, my primary responsibility is to provide True Hospitality! My Responsibilities:- Ensuring outstanding care of customers at all times - Listening and answering to all requests from customers and taking care of customers preferences and special requests - Resolving customer issue, complaints, problems quickly and efficiently to maintain a high quality of customer satisfaction and service - Using suggested selling techniques to sell rooms, increase occupancy and revenue - Train, direct the work of, resolve issue/problems and coach and counsel the front desk members to ensure quality operations, supervise the front-desk members to ensure an optimal level of service and hospitality provided to the guest- Cross check all billing instructions are correctly updated controls cash transactions - Ensuring the safety of guests and security procedures, reporting suspicious activity- Assisting all departments in servicing the guests during high volume period Show less

Slovak Republic

Slovak Republic

As a Head Shift, my task was to oversee the running of the bar, from managing the team and ensuring they provide pleasant customer experience to serving customers as a waiter or a barman myself. Lastly, I was dealing with administrative tasks and I had responsibility for inventory. Used programs: Casandra, Blue gastro and excel.To be successful at this role, I needed to be good at problem-solving, organised and have excellent communication skills. I enjoyed the fast-paced work… Show more As a Head Shift, my task was to oversee the running of the bar, from managing the team and ensuring they provide pleasant customer experience to serving customers as a waiter or a barman myself. Lastly, I was dealing with administrative tasks and I had responsibility for inventory. Used programs: Casandra, Blue gastro and excel.To be successful at this role, I needed to be good at problem-solving, organised and have excellent communication skills. I enjoyed the fast-paced work environment and took pride in providing excellent customer service. Show less

Slovak Republic

Selling intranational and international communications and services. Working with thecompanies reservation system and other programs.

By Successcoaching, Customer Success, 90%

- Mastering Customer Success Key Concepts - Thinking Like A Customer - Designing For Onboarding Success - Building Account Success Plans.

Hotel, Motel, And Restaurant Management