Michael Abbene Email & Phone Number

Melville, New York

Melville, New York

Boston, MA

• Lead the technology aspects of MFS’ Client Reporting operations.
• Oversee a team of system and client reporting business analysts.
• Coordinate with reporting, client service, marketing, compliance, and both onshore and offshore technology teams to design, build, and support client reports, process enhancements, and systems.
• Provide oversight, analysis, and support for MFS’ client reporting applications.
• Enhance synergy with MFS’ client reporting software vendors.
• Collaborate with business partners to determine MFS’ client reporting strategy and projects across client reporting platforms.

Boston, MA

• Design and implement business process enhancements and software solutions via collaboration with internal business partners, consultants, offshore resources and technical staff.
• Gathered requirements, designed and subsequently managed the successful execution of eight major system enhancement projects during the four months leading up to the rollout of MFS’ new client reporting system.
• Enhanced synergy with SimCorp by collaborating with project management to create and manage work agreements.
• Key player in the design and implementation of a transformational process redesign, which was critical in scaling MFS' new institutional client reports. Currently saves approximately 250 man-hours per quarter.
• Increased the transparency of the reporting cycle to senior managers via new management reports and dashboards.
• Trained and collaborated with MFS’ Accenture India support staff to decrease report distribution failures ~450%.

Boston, MA

Boston, MA

• Honed cross-functional communication skills through the successful documentation of business requirements for transfer from a legacy reporting application to Vermillion Reporting Suite.
• Liaison between the stakeholders and developers to ensure alignment of final product with stakeholder’s vision.
• Aided in the analysis, design, testing and development of software applications for the institutional investments division.
• Designed and utilized testing plans for QA of newly developed/updated pre-production systems.

• Assisted in the entry level hiring process by, screening resumes, phone interviewing qualified candidates, setting up in-person interviews, and organizing and tracking candidate data.
• Effectively launched and trained Haemonetics employees in the SkillPort online training platform. increased the quantity of users 36% and training time 76% in two months’ time.
• Collaborated with the Talent Acquisition Manager to develop a strategy in social media platforms by creating and managing; Haemonetics’ Linkedin profile and other social media sites.
• Developed various recruiting SOPs including; social networking usage, candidate management and Taleo.
• Organized and marketed company-wide volunteer days at the FOBH and increased prior year participation by 78%.
• Worked cross-functionally to redesign and implement Haemonetics’ Global Job Requisition and Status Change forms.

• Proved willingness to learn by becoming proficient in SharePoint through building my functional department’s (GBS) SharePoint website.
• Managed the technical readiness for Boston’s “Sharper Together” SharePoint as the technical site lead/contact. This website replaced various existing SharePoint sites as a holistic informational site.
• Used communication skills to create procedural documentation to be used by the entire Boston Campus. I.E. the new hire manual, weekly tech tips, using Lotus Notes Databases and a Live Meeting setup guide.
• Demonstrated leadership and dedication by volunteering to be the site contact for the release of Live Meeting 2007. In this role I taught various trainings on Live Meeting’s professionalism and cost-saving capabilities.
• Proved responsibility by being appointed the Boston site lead for the video collaboration initiative and by managing the release of a global Sustainability Survey. Through these experiences I learned many valuable cost.
• Effectively multitasked by prioritizing the multiple projects I was working on at any given time.

• Demonstrated outstanding work ethic by creating approximately 500 pages of procedural documentation for BRdata’s software using Adobe Robohelp 7 knowledge base software.
• This project dramatically increased productivity in the support department by filtering out simplistic issues while increasing customer satisfaction and retention.
• Proved ability to learn quickly by absorbing a new module of the system every week to ensure effectiveness and accuracy of the documentation.
• Communicated the need for customer documentation to senior management, which lead to the creation of the documentation project.

• Simultaneously resolved a vast array of service calls while reporting customer interactions in the internal customer management database.
• Generated and fulfilled sales leads for upgraded software modules that better suited the customer’s needs.
• Trained customers on software usage in person and remotely by using PC Anywhere and Go-To-Meeting.
• Organized documentation database to enhance internal support efficiency and productivity.