Mike Calabrese Email & Phone Number

Greater New York City Area

Supported consumer and personal lines of business across six Duck Creek Implementations on the Duck Creek Center of Excellence team at a leading Fortune 500 multinational insurance corporation. Developed and maintained platform best practices across security, deployments, and performance.• Security: Identified existing vulnerabilities including Permission, SQL Injection, and XSS with Security Team. Led implementation of remediation plan resulting in zero medium, high, and critical issues across the six implementations. Awarded Security Persistence Award from IT Commercial Compliance.• Performance Testing: Directed load testing and stress testing to ensure minimal platform performance degradation as concurrent users increased. Implemented infrastructure improvements and platform optimizations to exceed business demands.• Resident Duck Creek Expert: Investigated and solved escalated issues, while collaborating with internal teams (Security, Performance, Compliance, Middleware, Firewall, Networking) and external vendors (Duck Creek and Microsoft).• Staffed and supervised an offshore team of 2-13 junior developers, developers, and technical leads.• Technologies: Duck Creek Example Platform (Ver. 6.0.1 and 6.1.0), C#, .NET, MS SQL, Powershell, SVN, JavaScript, Ext JS, HTML, CSS, XML, XSLT

Rocky Hill, Ct

Diverse senior solutions designer supporting a functionally complex specialty commercial insurance platform with an average premium of $100k per policy. Lines of business included Management Liability, Professional Liability, General Liability, Excess Casualty, and Excess Auto.• Integrations: Established and maintained integrations including Account Dashboard, Global Clearance, Email Submissions, Oden for cancellations, Documentum, Claims Center, Actuarial Rating models. • Code Deployments and Migrations: Reduced the duration of code deployments by 95%, resulting in team efficiency and reduced maintenance costs. Created advanced scripts for migrating existing policy data to support new functionality for underwriters.• Technologies: Duck Creek Example Platform (Ver. 5.2.1 and 6.1.0), C#, .NET, MS SQL, Powershell, SVN, JavaScript, Ext JS, HTML, CSS, XML, XSLT

Rocky Hill, Ct

Implemented the Duck Creek underwriting platform to replace legacy Management Liability and Professional Liability systems while collaborating with senior software engineers and underwriting teams. Provided production support and continued development of additional lines of business. • Platform Upgrades: Upgraded all aspects of the Duck Creek Platform including Skins, Manuscripts, TransACT, Custom Server Objects, and Integration Points.• Team Lead: Mentored new team members and provided continued support in completing complex tasks. • Technologies: Duck Creek Example Platform (Ver. 4.2.2, 5.0.1, and 5.2.1), C#, .NET, MS SQL, Powershell, SVN, JavaScript, Ext JS, HTML, CSS, XML, XSLT

Rocky Hill, Ct

Collaborated with underwriting professionals to define business requirements. Established sophisticated rating rules and requirements to support Professional Liability Insurance.

Performed advanced hardware and software troubleshooting and problem resolution; performed workstation builds and general software installation tasks. Provided support during software releases in United States, Malaysia, and India.

Built quality web sites on time and with little technical guidance; established numerous complex data reports. • Web Automation: Configured production servers with monitoring scripts to proactively alert support staff regarding performance and availability issues.

Performed advanced hardware and software troubleshooting and problem resolution; completed workstation builds and general software installation tasks. Assisted with the Claim Services “Hot Swap” Laptop program.