Michael Connelly, Mba Email & Phone Number

Livonia, Mi, Us

Lead implementation of WorkForce Software’s forecast and scheduling, time and attendance, and absence products for global organizations in a variety of industries including retail and mining. Analyze client labor management needs using quantitative and qualitative data and design technology solutions that result in optimized operational performance.Translate complex business requirements between technical experts and functional client audiences to ensure that delivered solutions meet client needs.Manage project delivery by adhering to strict timelines to stay on budget and meet deadlines, and proactively identifying and mitigating risks.

Munich, De

Advised HR Shared Services contact center employees and leaders on application of knowledge content and tools, resulting in sustained customer satisfaction score above 9 on a 10-point scale, while meeting established service level agreements. Led knowledge management strategy and technology implementation for HR Shared Services serving approximately 60,000 employees in the United States and Canada.Integrated information, processes, and best practices as well as fostered collaborative communication across multiple HR Shared Services business units to reduce inefficiencies and exceed key performance indicators.

Worldwide, Oo

Created training and change management assets such as instructor led trainings, e-learnings, and job aids by applying adult learning theories for a technology implementation at a major international airline.Designed and delivered a digital leadership development course to build skills and competencies and promote a growth mindset in response to an evolving work environment.Configured and implemented SAP SuccessFactors human capital management cloud-based software for a global retail organization, practicing Agile methodology.Internal projects included new hire onboarding process improvements and training materials development.

Burbank, Ca, Us

Trained new schedulers on workforce management processes and procedures and multiple applications, providing continuous improvement feedback at 30, 60, and 90-day intervals.Authored a training guide for a self-service reporting tool empowering schedulers to audit their work and make necessary adjustments before and after the schedule buy off process.Reduced labor inefficiencies and drove financial savings by performing quality assurance and auditing for a team of 26 schedulers responsible for weekly schedule production for over 8,000 employees.Administered property-wide employee deployment processes, conducted schedule and time off bids according to union contracts, and partnered with Workload and Staffing teams to proactively support location specific needs.

Burbank, Ca, Us

Scheduled up to 500 unionized employees weekly using in-house scheduling software in a fast-paced, dynamic environment. Specifically supported seasonal festival events at Epcot, leading employee deployment strategy to meet fluctuating staffing demands.

Burbank, Ca, Us

Led and oversaw performance of 600 unionized employees in a high-volume, guest-facing environment.Identified gaps between operating procedures and technical documentation, negotiated resolutions with key stakeholders, and led training delivery based on agreements by facilitating train-the-trainer sessions.Managed on-the-job training program including trainer selection and evaluation for team of 30 trainers.Facilitated day one orientation program for over 1,800 newly hired employees.Leveraged relationships with senior leaders and executives to champion initiatives and operational improvements such as office space planning and New Year’s Eve guest flow.Daily leadership responsibilities included motivating and coaching employees, career planning and professional development, performance management, and handling employee relations and labor relations situations.

Burbank, Ca, Us

Burbank, Ca, Us

Burbank, Ca, Us

Burbank, Ca, Us

Burbank, Ca, Us

Master Of Business Administration (Mba)

B.A., Leadership Studies And Psychology