Michaela Del Carmen Email & Phone Number

Mississauga, On, Ca

Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely mannerDemonstrated expertise as a Project Control Officer with a proven track record of achieving significant accomplishmentsPossess a comprehensive understanding of scope control techniques and the change-in-scope authorization processProficiently manage competing priorities within complex environments, ensuring efficient project execution while adhering to protocolsKnown for ability to conceive innovative solutions to address challenging problems and issuesExhibit exceptional presence, projecting a professional image, and confidently handling intricate business or technical challengesExpertly schedule, monitor, and track project progress, consistently delivering projects within prescribed standards and budget constraintsOversee and provide guidance to assigned project management and technical personnel for successful project outcomesEfficiently coordinate and facilitate project meetings, conduct status reviews, and escalate issues for prompt corrective actionResolved complex issues by determining the needs of the clients and offering favorable solutionsMaintained contact and followed up on problems that required special handlingProvide effective support to project managers and the delivery team, assisting in the coordination, planning, and execution of core project components.Articulate and prioritize issues and risks, offering strategic mitigation recommendations to inform decision makersCoordinated and managed multiple projects that support Operational ExcellenceImplemented and ensured compliance with all operating procedures, processes and policiesCoordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely manner

Toronto, Ontario, Canada

Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passionActively promote, encourage, and facilitate customer engagement, resulting in enhanced customer experiences and the growth of customer relationships.Serve as the primary point of contact for high-profile clients, offering guidance and mentorship in optimizing product usage through best practices and the adoption of new features.Elevate customer satisfaction and success by navigating internal resources on their behalf and advocating for their needs.Investigate technical issues and efficiently direct them to the appropriate support teams for timely resolutions.Proactively engage with customers to comprehend their needs and develop effective solutions.Cultivate robust relationships with the product support team, technical team, account executives, and company executives, driving transformative improvements in business processes.Provide comprehensive support, guidance, and advice on both business and technical matters, utilizing the customer's allocated professional services hours.Identify potential expansion opportunities and collaborate with account executives to further qualify these opportunities.Increased quality and efficiency through the continual application of robust and strong work ethicExceeded targets, team goals and overall organizational objectives with strong drive and focusDeveloped strong functional and operational knowledge throughout the process Identify and address business gaps and needs, offering strategic solutions to optimize the workflow of the Customer Success Team while assisting management and executives in understanding each customer account's unique requirements.Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion

Mississauga, Ontario, Canada

Coordinate upcoming pharmacist vacations with District Leaders, Pharmacy Managers and schedules District Support Pharmacist.Fulfill emergency pharmacist shifts which may be during off-hours with District Support Pharmacists or third-party Relief Pharmacistagencies.Conduct District Support Pharmacist performance evaluation with Pharmacy District Manager for quarterly development review.Assist with onboarding new District Support Pharmacists by providing tools and resources to help with day-to-day workflows andproviding moral support as they adjust on their new role.Manage payroll reporting system and control expense report accounting codes for District Support Pharmacists by tracking schedules andensuring data accuracy at all times.Act as main liaison for all queries between District Support Pharmacists and Rexall Support Centre.Maintain good relationships with Relief Pharmacist agencies, District Support Pharmacists, District Leaders, Pharmacy District Leadersand Pharmacy Managers.

Mississauga, Ontario, Canada

Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed Garnered accolades for consistently delivering exceptional Customer ServiceProficiently juggled a high influx of consumer, reception, and tokenization phone calls while maintaining email responsiveness and internal collaboration to ensure top-tier customer support without compromising qualityDemonstrated exceptional listening prowess, discerning the essence of customer inquiries, feedback, and concerns, and responding with utmost professionalismSpearheaded the quest for accurate, comprehensive information by proactively accessing internal resources and staying abreast of current eventsMastered the art of resolving customer complaints graciously and efficiently, adhering to company Key Performance Indicators (KPIs) and ensuring prompt follow-up for satisfactory resolutionsExemplified meticulous record-keeping by utilizing Remedy Service Management to document all customer interactions, ensuring accuracy and quality controlPlayed a pivotal role in identifying and reporting on customer feedback trends, offering valuable insights to leadership for prioritizing customer needsDistinguished as a proficient Fraud Specialist for gift cards, initiating investigations with external stakeholders to assess reports of lost, stolen, and counterfeit cards, and facilitating refunds for defrauded customersMaintained quality service by following company policy and procedures Contributed to team effort by accomplishing productivity goals, targets and team objectives Assisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals Attended regular operational meetings to address any operating problems that arise, whilst formulating strategies and tasks to ensure effective resolution Utilized critical thinking and expert communication to solve problems during irregular situations

Mississauga, Ontario, Canada

Exceeds expectations by continuously going the extra mile to produce weekly compliance packs 10% more than quota.Prepare and package medications; ensure the number of pills in each package is correct and the dosage is accurate.Operate and maintain Synmed Automated Machinery used to generate and product weekly compliance packs for Shoppers Drug Martstores; conduct product verification on all CPAKs prepared to ensure accuracy and completeness of all prescription orders prior todelivery.Perform inventory management, place medication orders and maintain proper stock levels at all times; receive and distribute orders.Ensure proper handling, storage, dispensing and disposal of drugs in accordance with the company's SOPs.

Police Foundations

Security And Loss Prevention Services

High School Diploma

Bachelor Of Science - Bs, Pre-Dentistry Studies

Bachelor Of Science - Bs, Tourism And Travel Services Management