Michael Dickson Email & Phone Number

Melbourne, Victoria, Australia

Fleet category manager overseeing and coordinating all aspects of IAG's vehicle fleet, ensuring optimal efficiency and cost-effectiveness. Responsible for vehicle procurement, maintenance, compliance with industry regulations and IAG's net zero strategy. Continuously working to enhance the overall fleet operations though careful analysis of industry data in order to make informed decisions that shape the category and enhance the customer, supplier and business experience.

Melbourne, Australia

Optimisation & Delivery within CFO at IAG including process optimisation, technological change management, automation and/or partnering initiatives as well as exploring validating and embedding continuous improvement opportunities.

Melbourne, Australia

Working across IAG's Operational Partnering Transition project teams focusing on producing business analytics in order to understand and identify opportunities, performance and challenges for business leaders. Key areas of responsibility include identifying system enhancements, process improvement, on boarding, systems security and setup as well as travelling to our overseas partner offices in order to complete Training as well as PVT and UAT troubleshooting.

Team Managers responsible for managing the Victorian (RACV) motor and property Recoveries portfolio and plaintiff matters.

Assistant Team Manager, technical expert responsible for managing the Victorian and NSW plaintiff portfolio of litigated claims, training and coaching front line staff, managing complaints, people management, roster and absentee management, driving team KPI's and SLA's

Melbourne, Victoria, Australia

Recoveries Consultant at IAG responsible for managing a portfolio of both motor and property recoveries across all IAG's brands.