Michael Engel Email & Phone Number

Lehi, UT, US

Austin, Texas Metropolitan Area

• Lead Product Manager for APEX Managed Device Service.https://www.dell.com/en-us/dt/apex/device/managed-device-service.htm
• Lead a team of experienced product managers and a cross-functional team of 70 stakeholders which includes engineering, design, marketing, and sales to build and launch Dell APEX Managed Device Service.

Austin, Texas Metropolitan Area

• Built the Dell telemetry and analytics core team involving over 50 specialists across Dell
• Created the Dell-wide telemetry strategy, development and governance process
• Ideated and championed the development of an internal consolidated analytics consumption tool
• Developed business case and acquired budget approval for internal analytics portal development
• Presented telemetry findings, strategy, and business proposals to Dell executives monthly

Austin, Texas

• Delivered 14 strategic business cases to Microsoft, securing development approval for 12 through partner-funded initiatives.
• Designed and conducted training for Microsoft Partner Analytics Tool, achieving a 74% Net Promoter Score (12% higher than expert-led sessions).
• Spearheaded the development of the Microsoft Executive KPI Scorecard, a telemetry-based PC usage dashboard presented to senior executives at Dell and Microsoft, driving multiple business improvement initiatives.
• Consulted Dell teams using advanced telemetry insights to inform high-impact decisions across Alienware, Latitude, and Inspiron product lines.

Austin, Texas Area

Developed a business case to create a new method and a new product to gain consumer insights. I presented case to Sam Burd, the President of Dell Client Solutions Group. I was asked to return after finishing school to follow through on the project.

Malvern, PA

• 17% increase in efficiency by implementing tax season training for 240 phone representatives
• Serve as internal business partner liaison for operational issues including over-time needs, human capital resource sharing, internal system improvements, and staffing changes
• Increased talent pool by developing strong relationships with Randstad Holding
• 15% improvement in economies of scale via role specialization

Malvern, PA

• Piloted Roth IRA conversion and distribution transactions as a test to determine pilot feasibility
• Lead clients in discussions about retirement income as part of a test for implementation
• Supported Vanguard Advisors in piloting new service methods
• Provided critical feedback and resolutions to management regarding process inefficiencies

Malvern, PA

• Generated over $30 million in new assets in a 6 month period
• Optimized investment solutions based on client needs
• Increased client Spanish-speaking client service efficiency to 100% (up from 33%)
• Translated and designed job aids to assist fellow Spanish associates with regulatory scripts
• Assisted clients with money transfers up to $1 million per case

Rexburg, Idaho

• Preside over Senior Analysts to create an asset allocation for the BYU-Idaho $5.7 million endowment fund. This fund outperformed the benchmark S&P by 2% in the 4 month period.

Idaho Falls, ID

Ventura, CA

• Voluteered 80 hours/week to provide religious instruction and perform community service
• Directed the daily activities of 195 other service missionaries
• Created and developed teaching methods sessions for other service representatives
• Taught several volunteer representatives fluent Spanish speaking and writing methods

Master Of Business Administration - Mba, Marketing

Activities and Societies: BYU MBA Marketing Association; BYU Analytics Club; Supply Chain Operations Association (SCOA); MBA Tech Society

Bachelor’S Degree, Financial Economics, Gpa: 3.53