Michael Force Email & Phone Number

Evergreen, Co, Us

San Francisco, California, Us

Leader of Solutions Engineering for the Salesforce.org AMER Nonprofit team, delivering innovative and transformative solutions to drive success in some of the world's most impactful Nonprofit organizations. We believe everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits, educational institutions, and philanthropic organizations so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We’re here to help; visit us at Salesforce.org.

San Francisco, California, Us

San Francisco, California, Us

Managed a team of deep pre-sales product specialists focused on the Service Cloud line of products at Salesforce. Helped nearly double the size of the team, pioneered programs to enable efficient engagement and focused specialization.

San Francisco, California, Us

San Francisco, California, Us

Managed a team of up to 10 Service Cloud Solution Engineers across the Western US, Central US, and Canada. Hired and allocated resources, performed employee reviews and evaluations, participated in strategic deals and back up team members as needed to grow regional business. Acted as a true player-coach, actively working with team members to solve difficult problems, and coordinating corporate/external resources when required. Doubled the size of my team in one year, and split the team by promoting a team member to Central US Manager.

San Francisco, California, Us

Responsible for crafting technical pre-sales strategies across the largest Enterprise accounts in the western United States. As an overlay, I mentored and strategically guided Sales Engineers on the most complex opportunities across all products - Sales, Service, Marketing, and Platform. Designed and executed enablement programs for the pre-sales organization, including new products, competitive, and sales strategy.

San Francisco, California, Us

As one of the first Enterprise Principal Sales Engineers in the company, acted as a leader on the SE team, mentoring new SEs, leading innovation and best practices across the SE organization. Led solution selling account strategy for accounts across the TOLA (Texas, Oklahoma, Louisiana, Arkansas) region.

San Francisco, California, Us

Responsible for presenting Salesforce CRM and Force.com Platform product offerings and architecture in the best light to prospects and customers based on a customer's specific business requirements.Architected, built, and delivered product demonstrations for some of the largest Salesforce CRM deals in the TOLA (Texas, Oklahoma, Louisiana, Arkansas) region.

Austin, Texas, Us

- Participate with sales reps in the preparation and execution of individual sales strategies for PeopleSoft prospects and customers.- Conduct surveys to identify prospect/customer key business requirements, pains, functions and processes.- Perform prospect/customer presentations and demonstrations using PeopleSoft applications and tools.- Position PeopleSoft's value proposition as part of our overall business solution, linking these benefits back to the key business requirements and pains of the prospect/customer.- Prepare responses to RFPs, RFIs, and prospect/customer inquiries.- Participate in seminars, trade shows, and other marketing activities in order to promote awareness of PeopleSoft and our eBusiness applications.- Conduct custom demonstrations and benchmarks, using actual or derived customer information; i.e. scenario and scripted demos.

Us

- Directly responsible for sales activity to promote Extensity's product line and services in a 6-state territory along with Extensity Regional Sales Managers.- Responsible for understanding, mastering, and demonstrating all of the company's products and answering questions customers raise regarding architecture, performance, scalability, customization, integration, training, and installation.- Responsible for being an expert in the Travel and Expense industry and understanding T&E back-end systems including Global Distribution Systems, Credit Card feed interfaces, and On-Line Booking technologies.- Responsible for customizing the Extensity products using SQL, HTML, JSP, and Java to provide tailored demonstrations.- Responsible for strategizing on potential leads and working with Sales Manager to define, qualify, and prioritize Sales Engineer activities related to new sales leads.- Responsible for performing Pre-Sales architecture presentations and technical demos

Chesterfield, Mo, Us

- Directly responsible for sales activity to promote Clarify's product line and services in territory along with Clarify District Sales Managers.- Responsible for maintaining Clarify customer relations during implementation and post implementation to ensure high satisfaction across the customer base.- Responsible for demonstrating all of the company's products and answering questions customers raise regarding architecture, performance, scalability, customization, integration, training, and installation.- Responsible for customizing the Clarify products using Visual Basic (ClearBasic), HTML, ASP, and Java to provide tailored demonstrations.- Responsible for strategizing on potential leads and working with Sales Manager to define, qualify, and prioritize Sales Engineer activities related to new sales leads.- Responsible for performing Pre-Sales architecture presentations and technical demos.- Responsible for training of new Sales Engineers and assisting them with demo scenarios and account strategy.- Achieved over 150% quota for Y2000- Sales Engineer of the Quarter – Q4’00

Mclean, Va, Us

- Planned, implemented, and configured major hardware and software upgrades across 1000 contact center seats at Hilton locations in USA, Brussels, London, and Tokyo.- Designed and implemented custom development projects, including a custom integration between Rockwell Convergence CTI and Hilton’s online reservation system and a data retrieval system for agent statistics across all HRW locations worldwide.- Designed and implemented the HRW INTRANET, which is used by over 1000 call center agents to access hotel information, maps, photos, and points of interest near the hotel properties- Established and maintained hardware and software standards by evaluating, recommending, and purchasing hardware and software for all HRW locations.- Managed the LAN Administration, Internal Helpdesk, and PC Technician personnel teams.

Us

Performed all aspects of software development, including concept, analysis, design, implementation and support, of custom applications for telecommunications companies.Designed and developed end-user applications including a multi-user Customer Service System, a Cash Receivable System, and a turn-key Call Rating and Invoice Processing system.Performed Sales Engineer duties by giving on-site demos and proof-of-concept presentations of the entire Platinum software suite during sales meetings.Traveled to client sites to install, configure, and provide on-site training for custom application software, as well as designed and coded conversion procedures for existing data.Hired and managed developers in a small development group.Managed day to day operations on outsourced projects for major communications carriers.