Michaela Murray Email & Phone Number

Winter Garden, Fl, Us

Orlando, Florida, United States

Handling escalated customer service support through phone, social media, email, chat, and inter departmental escalations for advanced technical, billing, and product inquiries. Extensive comprehension of all Peacock platforms. Demonstrating an in-depth knowledge of the product. Monitoring vendor efficient daily workflow processes using operational metrics to gauge performance and ensure timely service. Providing constructive feedback to vendors. Communicating cross-functionally within the broader Peacock and NBCUni Teams to ensure optimal understanding and efficiency.

Orlando, Florida, United States

Providing customer service support for viewers through various channels, such as social media, phone, email, and chat. Managing social media platforms in crafting creative responses both publicly andprivately to our customers. Maintaining customer satisfaction ratings based on explicit criteria setforth by the company. Continually exceeding Quality Assurance standards set forth by the company.Exceeding expectations set forth by the overall company and individual team goals for averagehandle time. Maintaining accurate and up-to-date account and billing information of customersthrough billing software. Participating in efficient daily workflow processes using operational metricsto gauge performance and ensure timely service.

Orlando, Florida Area

Providing guests with exceptional customer service and information about show schedules, Character locations, and greeting times. Creating personal and magical storytelling moments for guests while being the voice for many of Disney's beloved characters. Establishing and maintaining audience control. Handling and de-escalating challenging Guest situations. Partnering with Photopass and performers to ensure a smooth guest experience. Maintaining show quality and character integrity. Proactively interacting with Guests and anticipating guest questions and needs. Assisting Characters with costuming. Maintaining cleanliness and order in the on-stage and off-stage locations. Chosen by Leadership for specialty training locations. Continually exceeding expectations set for by Performance Specialist reviews.

Orlando, Florida Area

Worked intermittently for the Walt Disney Company through the Disney College Internship program throughout my collegiate experience. Roles included Merchandise, PhotoPass, Attractions, and, most recently, Character Attendant.

Mount Gretna, Pennsylvania

Organized and executed opening night receptions for upwards of 750 guests. Organized after-show talkbacks. Oversaw all performances for each run. Reached out to over 250 volunteers to create schedules for ushering responsibilities needed for each run of show. Led and participated in meetings and trainings regarding proper techniques and expectations for volunteers. Created reports and records of audience attendance and documented show reports. Shared reports with the Executive Producer.

Reading, Pennsylvania Area

Worked in the Development Office call center conversing with Alumni, parents of students past and present as well as friends of the College to solicit donations that directly benefit the entire Albright Community. Selected out of peers for management position. Organized 24 Hour Challenge which included social media initiatives to get as many donations as possible within a 24 hour period. Continually exceeded team and personal goals for donations acquired. Chosen to handle larger donations with more affluent parents and alumni. Handled caller complaints. Facilitated meetings and direct student team members to discuss areas of improvement as well as celebrate called successes. Worked directly with supervisor throughout the entire interview process for new callers, ultimately hired new students.

Elizabethtown, Pennsylvania, United States

Handled clerical duties such as answering inbound customer calls. Cash handled and used proper techniques for invoicing orders. Contacted customers when their orders were completed and ready for pick up. Answered emails in a timely and professional manner. Organized multiple computer ordering systems. Assisted with walk-in or inbound orders guiding guests with purchases and designs for a plethora of personal, sport, and business memorabilia and equipment. Maintained professional business relationships with customers from season to season to ensure customer retention.

Master Of Arts - Ma, Arts And Culture Management

Concentration in Arts Outreach and Advocacy

Bachelors Of Art, Theatre/Arts Administration, Gpa- 3.89

Activities and Societies: Domino Players Theatre Company, Jacob Albright Scholar, Alpha Delta Pi, Order of Omega Honors Society, Concert.