Michaela Kiley Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Coordinated over thirty in-person and online healthcare training events. Educated high-profile clients and leads from health and human services organizations about certifications, applications, contracts, and course curriculum for medical interpreter training program. Launched an exclusive client newsletter and helped grow open rate to be 9% higher than the industry average. Supported department-wide stewardship program for over 70 clients and 100 trainers. Streamlined systems for tracking program income, completed trainings and client activity in Salesforce. Managed three social media channels, two newsletters, and one blog and helped grow Facebook followers by 102% in one year. Developed and delivered presentations at language access conferences to audiences of 100+ people. Supported various ad hoc projects as needed including the creation of new website and online store in WordPress, the development of bilingual medical glossaries in 10 languages, and the launching of a department-wide scholarship program for program applicants.

Burlington, Vermont Area

Provided educational, physical and emotional support to students with intensive special needs. Facilitated collaboration among language specialists and special education experts to enhance cognitive language skills among disabled students. Sought new education opportunities specific to students with unique learning needs. Provided home-bound tutoring for a refugee student with hypersensitive medical needs. Developed trusting relationships with the student’s family, nurses and caseworkers to better address the student’s education needs with respects to student's culture, religion, and health.

Seosan, South Korea

Taught English as a second langue to students between the ages of 5 and 16. Organized daily lesson plans for a variety of ESL classes. Collaborated with fellow coworkers to improve teaching methods and enhance students' learning experience. Responsible for grading online writing homework for students between 9 and 12 years old. Utilized a variety of teaching methods including songs, dances, pictures, symbols and role-playing. Provided weekly updates to the Director regarding student progress. Assisted in employee training for new foreign teachers. Voluntarily taught an adult business class for employees at a Hyundai plant.

Missoula, Montana Area

Managed incoming and outgoing communication throughout the company to keep up with client inquiries and ongoing tasks. Conveyed professional and appropriate voice throughout all communication outlets (phone, email, face-to-face). Organized and recorded marketing operations such as Facebook posts, mass emails to clients, and company testimonials and Google reviews. Addressed incoming calls, emails, website submissions, and schedules appointments. Utilized company databases to assist in resolving clients' concerns and questions, or directing them to the appropriate contact both within and outside of the company. Experienced in using the CRM database, Highrise to continually update client activity and communication within the company. Upheld exceptional written and oral communication on a daily basis.

Missoula, Montana Area

Organized content for advertisements, promotions, brochures and other marketing materials. Communicated with internal and external personnel regarding marketing initiatives such as tradeshows and advertisements. Continuously sought marketing opportunities available to the company and assisted in managing social media platforms. Recorded and stored all marketing projects and plans in company databases.