Mike Kozak Email & Phone Number

Trenton. Nj

• Managed weekly internal project and iteration meetings as well as external client/vendor calls to review project requirements and provide project status updates. Created and presented multiple PowerPoint presentations. Hosted various webinars with internal and external partners • Responsible for gathering project scope and creating all project Business Requirement Documents (BRD), Functional Specification Documents (FSD), Program Acknowledgements (PA), Nonfunctional Requirement Documents… Show more • Managed weekly internal project and iteration meetings as well as external client/vendor calls to review project requirements and provide project status updates. Created and presented multiple PowerPoint presentations. Hosted various webinars with internal and external partners • Responsible for gathering project scope and creating all project Business Requirement Documents (BRD), Functional Specification Documents (FSD), Program Acknowledgements (PA), Nonfunctional Requirement Documents as well as Use Case Specifications. Negotiated all change requests.• Worked in conjunction with Professional Services, Development, Client Services, Testers (QA) and Account Management on multiple projects ranging from independent programming change requests to major platform releases ensuring that deadlines were met that and projects were kept on budget using both agile and waterfall project management methodologies.• Maintained an adept working knowledge of various client interactive platforms which were utilized by Field Sales Representatives and other relevant personnel to send approved information and content to themselves and to their individual customers. Show less

Trenton, Nj

• Performed pre and post deployment application testing for various projects across multiple platforms. Created test cases and expected outcomes in detailed test plans. Tracked project status, entered bugs and updated development requirements in JIRA; a project tracking tool.• Validated test case scenario results against business requirements to ensure that the result received in the test case scenarios were accurate and as expected and bug free. Wrote and executed SQL queries for data… Show more • Performed pre and post deployment application testing for various projects across multiple platforms. Created test cases and expected outcomes in detailed test plans. Tracked project status, entered bugs and updated development requirements in JIRA; a project tracking tool.• Validated test case scenario results against business requirements to ensure that the result received in the test case scenarios were accurate and as expected and bug free. Wrote and executed SQL queries for data analysis in client database for testing and validating purposes.• Documented and trained both internal and external stakeholders on all new and existing applications, new features or upgrades to functionality and changes to applications after production deployments. Show less

Bedminster, Nj

• Collaborated with account executives, clients, vendors, and internal team on all phases of projects from inception through completion to ensure timely and accurate delivery of all work for a leading provider of Information Technology and Services to the Pharmaceutical Industry.• Primary point of contact with existing clients on a daily basis; up-sold and enhanced existing services and presented new product offerings.• Built, tested, and deployed all client Campaign Management… Show more • Collaborated with account executives, clients, vendors, and internal team on all phases of projects from inception through completion to ensure timely and accurate delivery of all work for a leading provider of Information Technology and Services to the Pharmaceutical Industry.• Primary point of contact with existing clients on a daily basis; up-sold and enhanced existing services and presented new product offerings.• Built, tested, and deployed all client Campaign Management initiatives including marketing mail lists, email, and SMS Text campaign deployments; closely monitored reports on and analyzed campaign success rates.• Coordinated weekly internal strategic account meetings to review current client projects and programs;Presented ideas and suggestions on how to improve existing programs, projects, and campaigns.• Worked in tandem with the Analytics and Technical teams to improve current tactics and design valuable reporting to illustrate program benefits.• Maintained a strong working knowledge of Cegedim Dendrite’s Relationship Marketing platform; performed periodic audits for accuracy and performance and offered suggestions for platform improvements.• Constructed weekly and monthly reporting decks; proposed insights on how to improve programs that are not meeting set goals as well as highlight key program successes.• Conducted web‐ex training with clients on platform usage and data interpretation.• Documented and created business rules for critical key processes relating to the Relationship Marketing Platform and programs; assisted in the design and implementation of new processes as well as enhancement of existing processes.• Assisted in the creation of presentation decks (RFP’s) for potential new client accounts.• Built weekly and monthly PowerPoint reporting decks to show response to campaign management as well as program performance; generated and presented Quarterly Business Reviews (QBR’s) to clients. Show less

• Facilitated all new BMW/MINIUSA lead‐related projects and enhancements to current systems and processes; re-designed the manner in which Certified Pre‐Owned leads were collected, sourced, and distributed to dealerships.• Maintained an intimate working knowledge of internal lead collection systems as well as BMWUSA.com;performed periodic audits of lead data and BMWUSA.com.• Ascertained all project requirements; developed detailed project plans, proposals, and estimates and provided… Show more • Facilitated all new BMW/MINIUSA lead‐related projects and enhancements to current systems and processes; re-designed the manner in which Certified Pre‐Owned leads were collected, sourced, and distributed to dealerships.• Maintained an intimate working knowledge of internal lead collection systems as well as BMWUSA.com;performed periodic audits of lead data and BMWUSA.com.• Ascertained all project requirements; developed detailed project plans, proposals, and estimates and provided project management, testing, training, and documentation for all new and existing programs.• Conducted weekly status meetings with internal employees, BMW/MINIUSA management, personnel, and vendors; proposed new ideas on how to Market to target audiences.• Worked closely with BMWNA and partner agencies on the redesign of BMWUSA.com; offered ideas and suggestions on how to make the site more efficient and user friendly; played an important role in managing the project from start to completion.• Performed User Acceptance Testing and documentation; wrote help guides and trained dealerships on how to use online ordering site.• Developed project plans/proposals for new work; managed accounts, provided bids, and handled invoicing; maintained daily contact with accounts and worked on site at customer locations 2 – 3 times per week. Show less

Trenton, Nj

• Managed and delivered specialized marketing services to clients in the pharmaceutical, financial, and telecommunication industries for a Major Holding Company; handled large volume Fortune 500 accounts by performing inventory management and fulfillment of print media, merchandising, and direct mail programs. • Collaborated with clients to create, prepare, and implement strategic marketing plans for promotions and direct mail projects while offering ideas on efficiencies; worked on bulk… Show more • Managed and delivered specialized marketing services to clients in the pharmaceutical, financial, and telecommunication industries for a Major Holding Company; handled large volume Fortune 500 accounts by performing inventory management and fulfillment of print media, merchandising, and direct mail programs. • Collaborated with clients to create, prepare, and implement strategic marketing plans for promotions and direct mail projects while offering ideas on efficiencies; worked on bulk drop shipments for major store resets, providing tracking information and ensuring that all shipments were delivered accurately and on time.• Responsible for data integrity, management, and coordination of training Client Services on all ISO and functional procedures; motivated and supported Client Service Representatives for individual goal attainment and evaluated and audited employees on processes and procedures. • Tested, trained, and documented new and existing programs; transitioned new clients from their existing vendors to The Hibbert Group by gathering requirements and project managing the transition while maintaining a productive relationship with current client contacts including offering creative business solutions. • Provided support to account executives and upper management to ensure that client deliverables were being met on time, on budget, and within project guidelines.• Conducted weekly status meeting as well as daily morning briefs with internal team• Trained new hires and established and supported new recognition programs for internal team members; facilitated monthly departmental training classes. Show less