Michael Chapman 👋🏼 Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Operto Guest Technologies, the world’s leading hospitality automation and IoT operating system for vacation rentals, hotels, and serviced apartments is revolutionizing guest stays and hospitality management. Through technology that connects teams, guests, managers and smart devices; Operto addresses common friction points to provide fully seamless and personalized stays - creating greater efficiency, guest satisfaction and more revenue.Our proprietary software platform manages all types of guest accommodation, seamlessly connecting the guest, owner/manager, and ancillary 3rd party service providers. In today's rapidly evolving, technology-led travel and accommodation world, Operto truly enhances your guests' experience, from easy, contactless check-in, all the way through check-out. By bringing together best-in-class IoT hardware solutions, and effortless software that drives a truly bespoke, memorable stay, Operto ensures that your guests have a truly memorable stay while bringing new operational efficiencies and ROI opportunities to the owner/manager of the property.Our commitment to purpose-built software, working in combination with a curated range of smart IoT devices, Operto offers property managers a truly unique, real-time visibility and control over their property portfolio. Some of these automation features include integrated keyless entry, energy savings, noise and occupancy monitoring, as well as personalized in-suite technology designed to make your guests feel at home.If you manage a property, whether a single unit or 10,000+, Operto will positively impact your guests' stay, and drive new levels of operational efficiency and revenue opportunity to your doorstep.Q1 ‘24: 104% quota attainment

Emeryville, California, United States

Sold Enterprise B2B Health Technology Software (SaaS), Artificial Intelligence/Machine Learning, Virtual Care, SSO, EMR solutions to health system VP, C-Suite ExecutivesManaged Top Health System Clients (68% of unit revenue) incl. Veterans Affairs, CommonSpirit, Providence, Mercy, IntermountainTop Achieving Sales Leader 2022 - exceeded quota by 40%Secured largest health system software contract in company history (3X previous largest deal size)Expanded top account contract ARR 2.5X in 1 yearDeveloped key account contacts into willing advocates and references

Emeryville, California, United States

Created strategy and led execution for multi-channel, global commercial launch of new productCoordinated efforts across key organizational functions: Product (HW, SW), Regulatory, Legal, Quality, Marketing, Sales, Customer SuccessDesigned and executed development of commercial launch assets including positioning, messaging, video, photo, email, organic and paid media

Emeryville, California, United States

Grew global reseller network revenue (4X+) in US, CA, UK, EU, AUSExpanding existing and new US and International reseller relationshipsCreated and executed marketing, pricing, and sales incentive strategiesEmployee #32; first remote employee; company scaled to 175 employees

Seattle, Washington, United States

Responsible for all revenue for disruptive healthcare manufacturerLed the research, development, and implementation of a rebrand and go-to-market strategy as the company pivoted from its legacy business in Retail and Gov/Ed into Healthcare, Telehealth, and Virtual CareDefined company’s commercial priorities, goals, plans, and KPIsLed 6-person Marketing and Sales team’s efforts in paid, organic, and native marketing, combined with direct, OEM, and channel sales development across the US—Achieved $5M quota

Founded and ran successful marketing strategy and media development companyCommercialized services in go-to-market strategy design, brand development, brand awareness, lead generation, nurturing, pitching, and marketing/sales collateral (website, video, case studies, digital advertising)

Bachelor Of Commerce (B.Com.), Leadership

Marketing & Business Leadership