Mike Ramirez Email & Phone Number

Serves as the interim manager for Cerner Scheduling, Radix (Operational Support), ORSOS, and PHS Serves in a manager on-call rotation supporting Revenue Cycle personnel (Charge Services, Patient Accounting, Scheduling, and Registration) Manages resource requirements for Ascension initiatives that involve Cerner SchedulingOwns ServiceNow scheduling resolver groups and triages new maintenance requests and projectsRuns monthly team metrics and manages timecards to help forecast Cerner project resourcingCollaborates with site leadership and explores opportunities to streamline workflow and improve system functionality Facilitates weekly scheduling team meetings and larger monthly meetings with scheduling end users and stakeholdersConducts bi-weekly 1:1 meetings with the Cerner Scheduling team and quarterly check-ins in Performance GPSActs as the escalation for all issues pertaining to scheduling

Served as the primary Cerner Scheduling analyst for the Seton Healthcare FamilyOversaw Cerner Scheduling implementations throughout the Seton network (including Televox functionality, SurgiNet integration, IDX to Scheduling, and Cerner Registration integration)Handled on-call for Cerner applications used in EMPI, HIM, Registration, and Scheduling departments Facilitated Scheduling training sessions for both end users and support staffServed as an analyst on the Meaningful Use teamMaintained the Meaningful Use functional report filters in Explorer Menu and PowerInsight (Business Objects)Ran monthly Meaningful Use reports as well as reports necessary for MU Attestations Collaborated with CMS (Center for Medicare & Medicaid) auditors and acted as the point of contact throughout the audit processWorked with the Cerner project team to ensure facilities are compliant with various Meaningful Use measuresOversaw the Cerner HealtheLife portal project including code upgrades, new functionality, and admin dutiesServed in a dual administrator role for PowerInsight (Business Objects)Acted in a lead role for the National Cerner Scheduling team and managed the Scheduling resolver groups in Service nowWorked to streamline Cerner Scheduling processes throughout Ascension including standardized maintenance, documentation, and intake formsCoordinator of testing assignments for all Revenue Cycle resources (monthly package upgrades, refreshes, code upgrades, and disaster recovery events)

Austin, Texas Area

Contractor that built and configured project hardware devices (including workstation carts, tablets, Dell laptops and desktops) throughout the Seton Healthcare Family network

Austin, Texas Area

Contractor that performed system assessments and replaced out of lease Dell desktops and laptops throughout the Seton Healthcare Family network