• Provided proactive HR solutions by engaging with Operational Managers to interpret policies, processes, and legislation for timely advice.• Led formal investigations into workplace issues, including performance and disciplinary matters.• Coordinated onboarding/offboarding processes, supported annual activities, and assisted in HR projects for process enhancement.

Coordinate Human Resources Functions including engagement, health and safety, employee engagement and employee experience.• Develop and implement Tech Mahindra WHS Safety Management System and Wellbeing Strategy and Framework.• Instrumental in creating strong people processes and building an authentic workplace culture with a focus on aligning strategic needs with employee experience to improve our brand, attraction and retention strategies.• Coordinate injury management processes, including compensation claims, return to work plans, rehabilitation needs and proactive correspondence to internal and external parties. • Provide specialist guidance and support to all business units in a professional manner. • Deliver targeted guidance and support to the service streams (TCC, NBN, GCC) BPS CC in a highly professional manner. • Perform high-quality complex case management, employee relations, settlement conferences and tribunal hearings. • Coordinate the development and implementation of the Tech Mahindra Employee Engagement Survey • Act as a Project Lead in joint projects with Rest of World• Contribute to a reduction in UPA across all service streams, with return to work outcomes for work and non work related injuries.• Development and delivery of Learning and development modules including attendance and absenteeism and health and safety ensuring alignment to legislative requirements and best practices.

• Coordinate Human Resources Functions including engagement, health and safety, employee engagement and employee experience.• Develop and implement Tech Mahindra WHS Safety Management System and Wellbeing Strategy and Framework.• Instrumental in creating strong people processes and building an authentic workplace culture with a focus on aligning strategic needs with employee experience to improve our brand, attraction and retention strategies.• Coordinate injury management processes, including compensation claims, return to work plans, rehabilitation needs and proactive correspondence to internal and external parties. • Provide specialist guidance and support to all business units in a professional manner. • Manage HRBP (MEL) • Deliver targeted guidance and support to the service streams (TCC, NBN, GCC) BPS CC in a highly professional manner. • Perform high-quality complex case management, employee relations, settlement conferences and tribunal hearings. • Coordinate the development and implementation of the Tech Mahindra Employee Engagement Survey • Act as a Project Lead in joint projects with Rest of World• Contribute to a reduction in UPA across all service streams, with return to work outcomes for work and non work related injuries.• Development and delivery of Learning and development modules including attendance and absenteeism and health and safety ensuring alignment to legislative requirements and best practices.

In this position, I successfully develop, implement and promote Mercy Community’s Wellbeing program. In addition, I coordinate injury management processes, including compensation claims, return to work plans, rehabilitation needs and proactive correspondence to internal and external parties and provide specialist guidance and support to staff and management regarding their responsibilities to reduce liability. Due to my high level of expertise, I can deliver targeted guidance and support to the service streams of Aged Care, NDIS, Families and Young Persons and perform high-quality complex case management, including investigations, case notes, liaison with external parties, settlement conferences and tribunal hearings. I am well-versed in coordinating Employee Assistance Program, including managing provider relationships, service contracts, and statistical reporting; I effectively conduct the preparation and lodgement of Mercy Community’s Workplace Gender Equality Agency reporting and manage Design teams focused on key areas of wellbeing and workplace flexibility. Equipped with strong collaboration skills, I coordinate the development and implementation of the Mercy Community Employee Engagement and Pulse Surveys with an external provider and successfully implemented the Tender for EAP. I have led projects including Organisational Employment Engagement Survey and WGEA and ensure injury management for all work and non-work related injuries, including QLD and NSW jurisdictions.Key Achievements: • Act as a Project Lead in the development and implementation of the Wellbeing Framework for Mercy Community and on the Work Classification Index project with a refund of Premium of $130K.• Contribute to a reduction in LTIFR across all service streams, with a triumphant return to work outcomes and the review and development of employee wellbeing policies, procedures, practices, processes, and education ensuring alignment to legislative requirements and best practices.

As an Employee Relations Advisor, I provided valuable advice on a wide range of standard and specialised HR matters, including guidance and coaching for employees and line managers on employee welfare, performance management, policy interpretation, wellness and health. Moreover, I ensured targeted guidance and support for the varied Supermarket, Liquor, Supply Chain and Corporate teams and delivered exceptional customer service experiences with an average of 4.8 VOC surveys. Finally, I collaborated closely and effectively with other HR service teams, including ERCS and PCP, to ensure learning and knowledge sharing across all HR and business teams.

Demonstrating competent performance in this field, I partnered with the business to deliver key business initiatives whilst optimising opportunities to educate stakeholders on best practices in people management. Moreover, I provided valuable advice and active involvement in employee and industrial matters and HR policy and process interpretation. To attain positive outcomes, I coached the leaders with best-in-class recruitment and selection decisions and participated in HR projects and initiatives, including EA negotiations, people system review and implementation, and a wide range of ‘value add’ people initiatives. Finally, I effectively promoted an inclusive workplace culture that valued diversity and embraced the principles of equal opportunity.

In this position, I provided Brismark IR/HR support and consultancy services, WHS Support, and recruitment and training services. I ensured member businesses IR/HR support and advice and performed management and promotion of the Brismark Recruitment Service as a member subsidised service and a ‘fee for service’ to associated market businesses. Furthermore, I coordinated the training service function to ensure relevant training courses were delivered with minimum attendance to meet budget requirements and the delivery of Brismark Internal Training Courses. Finally, I developed online eLearning using Articulate Suite for employee induction, fire safety and manual handling.Key Achievements:• Successfully completed business partnering with a Transport and Logistics company to aid them to achieve compliance with relevant IR and Work Health and Safety Legislation.

As a Business Trainer, I educated domestic and international students studying the Diploma of Human Resources Management and Diploma of Management. To ensure high-quality service, I utilised a variety of techniques, concepts and strategies; I set tasks for class, group and individual work, which challenged students and ensured high levels of their interest, and I evaluated the success of training implementation by assessing achievement of learning objectives and transfer of knowledge to improve training solutions and identify future learning needs.

Recognised for providing a high-level consultancy service to senior management on relevant WHS and HR management issues, I implemented WHS and HR frameworks that included operations manuals, online content and delivery systems for membership services. In addition, I steered innovative growth strategies by creating and testing new products and services such as payroll calculators, variance analysis tools for large construction companies, and iOS and Android applications for online ordering. Mainly, I developed and implemented safety management systems (AS4801) and safety and HR metric reporting and organised exceptional industry training and up-skill management workshops in HR and WHS practices.Key Achievements:• Effectively secured new contracts valued at over $100,000 with various industry and government departments.• Wrote several articles that were published online and/or in industry journals.

I successfully advised managers on company policy regarding equal employment opportunities, compensation and employee benefits, developed and maintained a human resources system, oversaw the analysis, maintenance and communication of records and implemented new quality management and safety management systems. In addition, I planned and managed the day-to-day operation of the HR team, including recruitment, quality and safety management and administered workers’ compensation plans by filing appropriate claims/reports in a timely manner.Key Achievements:• Overhauled the recruitment process, increased job application rates and improved apprenticeship completion of 97%. • Successfully developed and implemented new performance review systems and applications.• Attained 75% reduction in total claims and improved return to work outcomes for apprentices.• Significantly increased female apprenticeship applications via school and career expo presentations.• Established improved working relationships between industry employers and Electrical Trades Union (ETU) with a notable reduction in cases requiring legal intervention.• Started out as rehabilitation and RTW coordinator before being promoted to HR Manager only 2 months into the role due to exemplary performance and delivery on KPIs.

My role as a Human Resources Manager entailed advising managers of company policy regarding equal employment opportunities, compensation and employee benefits. Additionally, I developed and maintained a human resources system that met top management information requirements. Maintaining an organised procedure, I oversaw the analysis, maintenance and communication of records required by law or local governing bodies. I also implemented new quality management and safety management systems and successfully secured ISO accreditation. With excellent organisational, administrative and problem-solving skills, I planned and managed day-to-day operation of the HR team including recruitment, quality and safety management. Moreover, I administered workers’ compensation plans by filing appropriate claims/reports in a timely manner.Key Achievements:• Overhauled the recruitment process, increased job application rates and improved apprenticeship completion of 97%. • Successfully developed and implemented new performance review systems and applications.• Attained 75% reduction in total claims and improved return to work outcomes for apprentices.• Significantly increased female apprenticeship applications via school and career expo presentations.• Established improved working relationships between industry employers and Electrical Trades Union (ETU) with a notable reduction in cases requiring legal intervention.• Started out as rehabilitation and RTW coordinator before being promoted to HR Manager only 2 months into the role due to exemplary performance and delivery on KPIs.

Demonstrating a high level of expertise, I presented and explained insurance policy options to clients based on their needs and goals. In addition, I successfully processed applications, payments, corrections, endorsements and cancellations and handled all incoming emails from customers answering questions and resolving complaints. Moreover, I developed and nurtured strong business relationships with financial advisors while providing specialist medical information to underwriters.

I developed and implemented all HR strategies, including recruitment and selection, training and development, compensation and benefits, employee labour relations, and safety and risk management functions. In addition, I monitored and reviewed the company's talent management processes within the business areas, including performance/potential management, resource planning and succession planning and provided advice, counsel and resolution concerning inquiries on the HR policy and procedures.Key Achievements:• Achieved approximately 75% reduction in number of workplace injuries as well as a reduction in the severity of injuries.• Improved work culture and industrial relations outcomes with a reduction in disciplinary and grievance cases.• Successfully negotiated EBA for fitters and turners and electricians for Wacol site.

I had the responsibility of management of statutory claims, whilst developing strong working relationships with all stakeholders to ensure optimal outcomes for workers’ claims, which included onsite visits to employers to advise on case management and return to work opportunities. In my role as a Premium compliance Auditor, I advised organisations on premium projections and opportunities for improvement.Acheivements- Case managed across diverse industries ranging from manufacturing to construction and industry- Managed 40-50 claims simultaneously.- Achieved high case closure rates including almost 100% before moving to Hans.- Provided fiscal and final outcome accountabilities for all cases.- Met or exceeded most KPI’s.

In my role as CTP claims officer, I negotiated and managed CTP claims including case and settlement conferencing and multidisciplinary reviews inaccordance with Motor Accident Insurance Commission guidelinesAchievements-High settlement rate with better than quantum estimates with portfolio-Regular at bulk conferencing opportunities

In my role as an Early Intervention Coordinator, I had responsibility for managing a team of assessors and coordinating early intervention with the injury management team for compulsory third party claims.Achievements- Was involved in developing and implement guide and training for CTP claims officers regarding medical terminology and interpreting independent medical examinations- My team managed to exceed expectations with regards to key performance indicators

Areas of experience: Aged Care, Intensive Care, Coronary Care, Medical, Surgical, Psych

Front of House attendant responsible for patrons and designated First Aid Officer. Completed Nursing OHS Elective. Intermittent ticketing agent for BASS Adelaide including phone sales and box office.