Michael Alpuin Email & Phone Number

Serves as an Employee Relations expert, providing guidance to HR Generalists and Operations Leaders on effective investigatory skills to clearly and objectively assess information in a timely manner and resolve employee concerns. Owns assigned ER cases by documenting investigations, resolving employee concerns and keeping accurate records in order to mitigate risk.Drives overall business results while instilling and protecting our People First Culture and serves as the HRBP for In-Restaurant Teams, District Managers, and Region Vice Presidents across 4 regions. Analyzes people metric data to provide insight and recommendations on outliers.Executes proper Market Visits and HR Restaurant Walks to drive people metrics, maintain culture and execute the People Strategy.Reviews engagement survey results and assist in creating effective action plans to improve engagement. Leads focus groups and other sessions to gather feedback from teams to further assess and impact engagement results as needed.Facilitates ongoing Talent Strategy/Bench Strength and Succession Planning Sessions to ensure accurate assessment of talent to meet the business needs and development of plans to improve the bench. Partners with operations to support their team's development needs.Participates in the development and facilitation of HR related training including District Manager Training, performance management/improvement, conducting investigations and other related ER topics.Partners with Operations to mitigate risk by serving as a champion of HR core processes, helping to interpret policies, ensure consistent application, and alignment with company priorities.

Remote

Supported management staffing needs for company-owned Arby's locations within up to five regions of the United States. Supported up to five directors, 35 area managers, and 300 restaurants by acting as the subject matter expert on recruiting, hiring, and HRIS/ATS (Workday) functions. Advised our field team on implementation of effective recruitment marketing strategy and aids in ensuring field partners remain proactive in hiring practices. Led New Restaurant Opening focus group which built and maintains company-wide NRO timeline supporting all seven brands.

Tallahassee, Florida, United States

Responsible for the training and professional development of up to three external management candidates simultaneously. Coordinates training initiatives for area, assisting Regional Training Manager with upcoming rollouts. Acts as brand ambassador and leads unit in the execution of 100% of the standards, 100% of the time.

Tallahassee, Florida, United States

Responsible for the overall operations of the restaurant projected to be $3M+ annually. Managing multiple controllable in the restaurant including sales, labor, food cost, customer satisfaction, and speed of service. Tracked and analyzed profitability and key metrics of restaurant location to ensure profitability. Consistently surpassing revenue and cash flow projections by greater than 10 percent following opening of location. Leading the recruitment, hiring, and training of a staff of 60 employees for a new restaurant opening, and successfully implementing all systems and tools per company standards within assigned location.

Tallahassee, Florida Area

Spearheaded a $2M+ per annum restaurant operations. Controlled inventory levels and costs, evaluated and trained employees and managers. Spearheaded comparative increases in sales of 45 percent by implementing hour extensions and third-party delivery platforms. Worked alongside local university's career centers to attract and recruit the best talent available. Implemented newly founded corporate training program by selecting qualified staff both internally and externally, training to satisfy the requirements of newly created positions within the restaurant, and creating a culture of accountability at all levels. Viewed as a leader within organization and formally recognized as ranking first in system of more than 900 restaurants in same-store comparative sales increases as well as finishing among the top 10 in same-store comparative transaction increases.

Tallahassee, Florida Area

Positively impacted restaurant culture by carefully interviewing, selecting, training, leading, and directing team members on effective methods, operations and procedures. Grew sales by strategically implementing a catering program and UberEATS to expand customer base. Implemented a strategy which focused on staff retention by formally acknowledging outstanding staff performance to boost employee morale and productivity, decreasing turnover by 158 percent. Increased efficiency by an experienced and thoroughly trained team impacted profitability, reducing labor costs by an average of five percent while maintaining excellent service and increasing profit levels. Totally responsible for the development and training for three General Managers within the organization. Spent time away from restaurant traveling within the Southeastern United States to train newly promoted General Managers and assist with new restaurant openings in several markets while maintaining results of home restaurant remotely.

Tampa, Florida, United States

Worked alongside team of managers and owner to uphold restaurant and organizational standards. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Clearly and promptly communicated pertinent information to staff, such as large orders and allergy-related concerns. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Trained new staff members on proper procedures and acted as a liaison in getting them adapted to the restaurant's culture.

Bachelor Of Science - Bs, Economics

• Minor in General Business • Dean's List - Fall 2016, Spring 2018 • Coursework in Concepts of Management, Microsoft Excel, Financial.

Bachelor Of Science - Bs, Organizational Management - Human Resources

Graduated Cum Laude Coursework in Employment Law, Compensation, and Human Resource Management