Michaela Milesi Email & Phone Number

• Account portfolio of clients in various industries (legal, consulting, education, pharmaceuticals, etc), all with customized website builds.• Serve as clients’ primary point of contact and collaborator, working together to strategize site improvements and assist with platform adoption.• Execute creation of statement of works, scope, and workflow diagrams for website enhancements, platform integrations, and client projects.• Subject matter expert of clinical trial websites, averaging 10 sites per year launched within expedited 2.5 month timelines, including the creation of translated web pages.• Collaborate with developers on implementation of web accessibility (WCAG), security and compliance measures, and performance metric improvements.• Perform weekly quality assurance (QA) of new designs, frontend and backend developments.• Manage various documentations including project planners, account trackers, QA/Launch checklists, and task blueprints.

Chicago, Illinois, United States

• Advised clients on the transition and migration from solutions such as Microsoft, Box, Dropbox, on-premise legacy systems, and CRM systems to Google and Zoho One.• Managed scope, budget and timeline for concurrent projects, ranging 2-12+ months duration.• Served as intermediary between client and engineering leads to monitor milestone progression, manage scope changes, and evaluate project risks.• Provided regular status updates to stakeholders and maintained effective communication with leadership on critical issues and action plans.

Chicago, Illinois

• Helped customers maximize and grow their cloud-based solutions, primarily on G Suite and Google Cloud Platform.• Managed subscription and professional service agreements through executing renewals, upgrades, and new product + service agreements.• Facilitated the scheduling of product demos with partners such as Bettercloud, CloudM, Zix, Virtru, Spanning, Okta, LumApps, and more.• Designed and delivered Quarterly Business Reviews, Workshops, and Roadmap presentations.• Connected customers to Cloudbakers’ engineers and specialists to discuss strategic technical + business initiatives.• Provided support for IT Admin inquires and advancement in the areas of: Infrastructure Modernization, Application Development, Data Analytics, CRM implementation, and Change and Adoption.• Helped craft and deliver outreach campaigns.

Denver, Colorado, United States

Led groups of volunteers through various construction tasks to help further Habitat's mission of providing affordable home ownership opportunities for families in the greater Denver area.