▸ Managing the implementation of new applications across the Club, from initial scope to deployment, ensuring projects run to time scales and in line with the needs of the business.▸ Researching and scoping available applications and their feature-sets, to ensure the Club are using the most appropriate applications and that deployed applications are utilised to maximum efficiency.▸ Proactively reviewing and identifying areas of improvement within the Club's applications portfolio.▸ Providing technical leadership on applications & digital development to internal and external stakeholders.▸ Developing and delivering in-house training sessions for all staff, with supplementary instructional guides.▸ Creating and implementing user-friendly and engaging instructional guides, in both written and video format, to educate staff on use of new applications.▸ Proactively identifying, trouble-shooting and resolving issues with applications, which may be complex and multi-stranded, keeping the wider IT team and end-users informed as required.

▸ Successfully implementing leisure and hospitality software solutions, including EPOS, booking and reservations, menu management, checklists and compliance, as well as stock procurement and inventory.▸ Planning, prioritising and managing several projects simultaneously, while keeping all key stakeholders informed on a regular basis. ▸ Providing support for the launch and onboarding of new sites, including go-live support on the day and delivering training sessions to large groups of employees.▸ Regularly analysing business reports to identify areas for improvement and providing feedback and improvement suggestions to key stakeholders.▸ Continuously reviewing and evaluating procedures to identify areas for improvement and ensuring that processes are streamlined and efficient.▸ Building, influencing, and maintaining strong relationships with both internal and external stakeholders.▸ Collaborating effectively with other departments to find solutions for managing various business functions, such as ticketed marketing events, promotional activity, and functions.

▸ Creating step-by-step support guides for all areas of the business, including EPOS and stock management.▸ Supporting and continuously developing over 40 site management teams across the North of England, Scotland and Ireland.▸ Improving operational knowledge through regular support and coaching visits with the aim of reducing shrinkage across the regions.▸ Identifying opportunities to improve customer and store processes, working with the IT software development team to make system improvements where necessary.▸ Designing and producing clear, easy-to-follow content for over 700 employees to follow as part of the weekly company bulletin communication pack. ▸ Analysing large amounts of data to identify trends in stock losses.

▸ Designing and implementing a companywide ‘Management Induction Programme’ for newly recruited Store and Assistant Managers across the UK, utilising a blend of online and classroom training. The programme aims to equip new hires with the necessary skills to succeed, including sales model training, performance management, and coaching and feedback techniques.▸ Collaborating closely with Regional Management teams to conduct support visits to new hires across the UK, providing coaching and feedback.▸ Exhibiting strong communication and interpersonal skills while delivering company sales model training to new employees.▸ Conducting analysis and measurement of KPIs for new recruits, including sales per hour, average basket size, items per basket, and attachment add-ons.

After starting at American Golf as an Assistant Manager, I was quickly promoted to Store Manager within a few months. As Store Manager of the Newcastle branch, a high-turnover store with sales exceeding £1.5 million annually, my primary focus was to maximise sales potential and exceed customer expectations.Under my leadership, the store's performance greatly improved, moving Newcastle into the top 25 turnover stores in the company. We enhanced store standards and operations, resulting in a strong team work ethic and a reduced LTO.

In my role at the Cramlington store, I managed a team of 11 colleagues and was responsible for achieving sales growth. My main objective was to enhance the store's commercial performance by increasing turnover and maximising profitability, while ensuring that Maplin's high standards were maintained.

At Stormfront, the largest Apple Premier Reseller in Europe, I started as Assistant Manager for a new store opening and was quickly promoted to Store Manager. In this role, I was fully accountable for all store operations, exceeded profit targets, and led and coached a team of 7 sales colleagues. One of my proudest moments during my time at Stormfront was winning Durham BID's Small Retailer of the Year and Overall Retailer of the Year awards within the first year of opening. These awards were based on customer experience and we beat out many established retailers, including GAME, Topman, HMV, and EE, as well as numerous small local businesses.

During my time at Comet, one of the UK's largest electrical retailers, I held various positions. I began as a part-time warehouse worker at the age of 17 on a temporary contract. Through my drive, ambition, and willingness to learn, I earned several promotions into supervisory and managerial roles.In my final role as Sales Manager for the Kingston Park branch, I was responsible for a team of 15 and contributed to annual sales exceeding £4 million.