Michael Parsons Email & Phone Number

Hillsboro, OR

Hillsboro, OR

Developed custom-tailored, workflow-based web applications and resolved product issues for large-scale enterprise customers using the company’s class-leading business process automation and DevOps platform, Solutions Business Manager (SBM).Applied best practice procedures using an Agile SDLC approach in developing, deploying, and maintaining common.

Portland, OR

Provided tier 2 desktop support for a client base reaching nearly 1000 users single-handedly for a Daimler Trucks corporate office.Resolved an average of 150 support requests per month in an environment with an extensive assortment of hardware and software.Implemented new process improvements that helped render quality support to end users while minimizing.

Started a personal business to develop and implement technology solutions for local businesses and residential customers which included the installation and maintenance of computer hardware and software, networks, VoIP systems, and CCTV surveillance systems.

Portland, Oregon Area

Generated quality advertorials that optimized search engine rankings of client websites.

Supported an enterprise environment of over 1000 workstations, laptops, and printers and refined procedures to enable faster turnaround of service requests.Coordinated activity between the server administrators and the desktop support team to expedite tool development and problem resolution which increased operational efficiency for our team.Identified new.

Hillsboro, OR - Jones Farm Campus

Served as the manager of Intel’s Information Center (Intel’s museum) for the department of community relations.Created a unique and inspirational technology learning experience for visitors ranging from fifth grade students to business customers which heightened public interest in technology while improving upon the company’s image in the.

Wilsonville, OR

Refined the ability to use persuasive skills in a commission based sales environment while providing customers with professional, fast, and courteous service. Used vast technical knowledge and consulting experience to join customers with the most suitable technology solutions available in the store.

Acquired an expert-level skill set for troubleshooting Windows machines (hardware and software) in addition to learning how to manage user profiles and permissions through Windows Server for all the students in the school's main computer lab.

Bachelor Of Business Administration (Bba), Information Systems

Associates Degree, General Studies