Michael Pierce Email & Phone Number

Monroe, OH, US

United States

United States

Mason OH

• Buyer/Material Coordinator (Contractor) (01/08/2018 – 04/15/2020)
• Purchase all options and accessory content for customer machines, machine cells and machining centers using SAP
• Track purchase orders for accurate and timely delivery
• Resolve inaccuracies in receipts and inventory
• Correct errors, match to PO and code invoices for payment

Mason, Ohio

• Packer-Shipper-Crater (Contractor) (03/16/2015 – 01/07/2018)
• Unload machine and accessory crates from trailer when received
• Set machine in proper location in shop as required
• Properly pack machine and associated option content (place on skids or in crates) and load on trailer for shipment
• Build skids and crates as needed for all shipments
• Assist in Integration Cell installation/deinstallation (machines, fencing, robot rails, robots & controllers)

Cincinnati, Ohio Area

• Support Center Technician I
• Took inbound calls and emails from bank employees for password resets, software installations, workstation communication failures, hardware communication failures & setup, and remote troubleshooting of network.
• Placed service calls and tracked progress to completion for printers, currency counters, coin counters and cash dispensers
• Collaborated with other technicians in Support Center as well as other departments to resolve issues

Cincinnati OH

• Support Specialist on team involved with area-wide migration of end-user workstations from old activedirectory domain to new active directory domain.
• Worked with field services staff, assisting end-users validating migration of profile to the new domain
• Validated end-user profiles worked and accessible on the new domain and functioning
• Assisted field services with resolving AD migration tickets and with clearing standard service tickets tokeep overall ticket queue at reasonable levels throughout the migration period

Cincinnati Area

• Responsible for the end-to-end plastic and paper fulfillment process, including the vendor relationship, forthe AT&T Worldwide Calling Card product.
• Assisted in the design of custom cards and fulfillment inserts, working with both the AT&T accountteams and the customer
• Successfully managed the conversion of the calling card program from physical cards and paperfulfillment to email fulfillment, resulting in a greater than 70% reduction in the monthly invoiced amountfrom card vendor
• Developed documentation for use by client account teams for creating custom card images for use inemail fulfillment
• Remotely managed project to scrap unused physical card plastic and paper fulfillment held by cardvendor resulting in an additional savings on the invoice of approximately 10-15%

Cincinnati, Ohio Area

• Supervised, mentored and coached a team of 13 CSRs. Responsible for the daily administrative needs of team including timekeeping, attendance exceptions, inbound call monitoring and agent metrics.
• As a member of the management team, met all contract DMOQs (Direct Measure of Quality) for 36 consecutive months, resulting in a 27 month contract extension
• Involved in the successful development and deployment of a Work at Home initiative for program, resulting in cost savings to client.

Cincinnati, Ohio Area

• Was tasked with the project to update and revise all existing M&Ps for the AT&T ECAM (Electronic Card Account Manager) program. Updated existing and wrote new M&Ps when regular release upgrades were made to the ECAM.
• Developed regular testing to keep the agent population trained on all aspects of the ECAM program
• Worked with the Release Coordinator and Production Support to identify and develop revisions/upgrades needed for upcoming release upgrades.
• Worked with a team to successfully take the ECAM program from a desktop application to a web-based application

Cincinnati, Ohio Area

As a member of the operations team, coordinated inbound and outbound account ports, new account set-up, product changes and account merges, working extensively with the CSRs, account teams and customers.

Cincinnati, Ohio Area

Started as a CSR, on the sales team, responsible for a book of customer accounts, managing the daily needs of the customer in adding and/or deleting calling cards. Responsible for the overall structure of the accounts. Managed one highly sensitive multi-account customer and was the primary backup on 4 other sensitive accounts.

Cincinnati, Ohio Area

Managed the day-to-day operations, working with Suppliers/Vendors and the on-site Quality Control Office to establish inspection criteria and to allocate personnel for quality sorts. Compiled and sorted data results for submission to Quality Control Office and customer.

Information Technology - Ccna

Course or study: - A+ - Network+ - Security+ - Windows 7 Configuration - Server+ - CCENT - CCNA

Associate Of Applied Science, Electronics Engineering Technology

Education record