Buyer/Material Coordinator (Contractor) (01/08/2018 – 04/15/2020)• Purchase all options and accessory content for customer machines, machine cells and machining centers using SAP• Track purchase orders for accurate and timely delivery• Resolve inaccuracies in receipts and inventory• Correct errors, match to PO and code invoices for payment

Packer-Shipper-Crater (Contractor) (03/16/2015 – 01/07/2018)• Unload machine and accessory crates from trailer when received• Set machine in proper location in shop as required• Properly pack machine and associated option content (place on skids or in crates) and load on trailer for shipment• Build skids and crates as needed for all shipments• Assist in Integration Cell installation/deinstallation (machines, fencing, robot rails, robots & controllers)• Completed Packing Lists of outgoing shipments and sent to Logistics• Created BOLs for items going to storage and/or scrap

Support Center Technician I• Took inbound calls and emails from bank employees for password resets, software installations, workstation communication failures, hardware communication failures & setup, and remote troubleshooting of network connections• Placed service calls and tracked progress to completion for printers, currency counters, coin counters and cash dispensers• Collaborated with other technicians in Support Center as well as other departments to resolve issues

Support Specialist on team involved with area-wide migration of end-user workstations from old activedirectory domain to new active directory domain.• Worked with field services staff, assisting end-users validating migration of profile to the new domain• Validated end-user profiles worked and accessible on the new domain and functioning• Assisted field services with resolving AD migration tickets and with clearing standard service tickets tokeep overall ticket queue at reasonable levels throughout the migration period

Responsible for the end-to-end plastic and paper fulfillment process, including the vendor relationship, forthe AT&T Worldwide Calling Card product.• Assisted in the design of custom cards and fulfillment inserts, working with both the AT&T accountteams and the customer• Successfully managed the conversion of the calling card program from physical cards and paperfulfillment to email fulfillment, resulting in a greater than 70% reduction in the monthly invoiced amountfrom card vendor• Developed documentation for use by client account teams for creating custom card images for use inemail fulfillment• Remotely managed project to scrap unused physical card plastic and paper fulfillment held by cardvendor resulting in an additional savings on the invoice of approximately 10-15%

Supervised, mentored and coached a team of 13 CSRs. Responsible for the daily administrative needs of team including timekeeping, attendance exceptions, inbound call monitoring and agent metrics.• As a member of the management team, met all contract DMOQs (Direct Measure of Quality) for 36 consecutive months, resulting in a 27 month contract extension• Involved in the successful development and deployment of a Work at Home initiative for program, resulting in cost savings to client.

Was tasked with the project to update and revise all existing M&Ps for the AT&T ECAM (Electronic Card Account Manager) program. Updated existing and wrote new M&Ps when regular release upgrades were made to the ECAM program.• Developed regular testing to keep the agent population trained on all aspects of the ECAM program• Worked with the Release Coordinator and Production Support to identify and develop revisions/upgrades needed for upcoming release upgrades.• Worked with a team to successfully take the ECAM program from a desktop application to a web-based application

As a member of the operations team, coordinated inbound and outbound account ports, new account set-up, product changes and account merges, working extensively with the CSRs, account teams and customers.

Started as a CSR, on the sales team, responsible for a book of customer accounts, managing the daily needs of the customer in adding and/or deleting calling cards. Responsible for the overall structure of the accounts. Managed one highly sensitive multi-account customer and was the primary backup on 4 other sensitive accounts.

Managed the day-to-day operations, working with Suppliers/Vendors and the on-site Quality Control Office to establish inspection criteria and to allocate personnel for quality sorts. Compiled and sorted data results for submission to Quality Control Office and customer.