Michaela Crum Email & Phone Number

Houston, TX, US

Houston, Texas, United States

• Manage sales cycles across Seequent’s portfolio of geotechnical solutions to drive strategic expansion and growth
• Responsible for seven-figure global sales budget
• Effectively and accurately forecast sales and pipeline reporting
• Work with direct and indirect sales channels, marketing, developers, product managers, and research engineers to improve solutions and enable sales strategies
• Understand client needs to ensure the delivery of world-class solutions and support
• Utilize Salesforce to track, measure, and report all sales, leads, and opportunity activity

Greater Denver Area

• Global leader for the Customer Solutions Specialist (CSS) team
• Define best practice for the CSS team to provide technical demos, webinars, support, and training resources
• Business strategy & operational planning as a member of the Civil & Environmental management team
• Drive activities that promote user growth and client engagement
• Ensure the CSS team members are recognized by the Seequent user community as a trusted industry resource
• Analyze business insights & metrics for SaaS solutions such as user days, onboarding time for new users, churn, and overall client satisfaction.

Golden, CO

• Lead the Technical Services team to provide world-class training, consulting, and support to Maptek’s clients
• Manage services sales pipeline to meet/exceed revenue targets
• Coach, mentor, and motivate employees to drive success of the team
• Interview, hire, and onboard new Technical Services team members
• Understand client needs and provide optimal solutions
• Ensure the delivery of quality training courses and materials to maximize user growth

Lakewood, Colorado

• Provide Vulcan technical support, training and consulting to customers
• Focus on stratigraphic modelling tools and geologic resource modelling of complex ore bodies
• Troubleshoot various tools with the software
• Test new versions of Vulcan, provide feedback to the development team and log defects
• Collect customer feedback to enhance future versions of Vulcan releases
• Expert in Vulcan Floating License administration, maintenance and troubleshooting

Ishpeming, MI

• Provide geologic support for Cliffs Wabush iron ore mine in Labrador, Canada by updating and maintaining Vulcan block models
• Reconcile Vulcan block model performance to actual mine data
• Select exploration targets and log drill core for Wabush diamond drilling programs
• Assist Cliffs North American Coal operations with geological, quality, and mine planning needs
• Design underground coal mine plans and run timing scenarios in Carlson software
• Create coal seam computer models by defining geologic structure using Vulcan, Carlson, and AutoCAD

-Analyzed drill core data of the Pinnacle coal mine in West Virginia.-Created a drillhole database for the geologic block model of the Pinnacle mine in Vulcan.-Sampled and mapped blast hole geology in the Empire and Tilden iron ore mines in Michigan.

-Directed the Sweetwater, Texas Drilling Program 2007.-Surveyed drillholes using GPS technology in Sweetwater, Texas.-Utilized AutoCAD to create property maps in a corporate business setting.

Bachelor’S Degree, Geological Engineering With A Mining Minor

Activities and Societies: Delta Zeta Sorority - Academics Chair, Dance Instructor at the Superior School of Dance, MTU Hip Hop Crew &.

Masters Certificate, Engineering Management