Influential professional with over a decade of experience working in corporate, non-profit, and government environments who leverages experience with technology, process, and frameworks to drive organizational growth, performance, mission, and strategy. Acts as a change agent, capable of orchestrating transformative business strategy through data-driven decisions. Drives innovation with a focus on identifying and documenting both business needs and technical requirements, as well as recommending improvements to make processes more effective and efficient. A constant learner continually seeking to develop professional, leadership and technical skills through industry certification and transformational learning experiences. Diverse experience in multiple frameworks such as ITIL, Agile, SAFe, and Change Management.Transformational leader: Intellectual and progressive professional who strives to increase individual, team, department, and organizational capacity to work with and serve a variety of people and groups, reinforced by a reputation for being an effective agent of change, a proven process and operations integrator.Leadership and Execution: High-profile leader respected for unquestioned integrity, advocacy of empowerment and accountability, and ability to combine strategic vision with pragmatic execution to lead business process training efforts for projects. Proven ability to drive definition and design of innovative solutions based on external and internal input.Operational Relationship-Building: A proven ability to promote and oversee relationships between various internal business teams and external resources. Strong influencing skills with a track record of successful relationship development and ability to build credibility.Strong Operations Orientation: Participation in high-level operational initiatives, including infrastructure design, centralization, process improvement, and reorganization. Provide operational level lens to business proposal language, content, and structure. A proven ability to prioritize and juggle tasks on the fly and throughout the lifecycle of a project.
Listed skills include Troubleshooting, Information Technology, Networking, Software Documentation, and 34 others.