Michael Armour Email & Phone Number

Montrose, Colorado, United States

Working with business sponsors and other relevant stakeholders to define the drivers and lenses that provide the framework for tasking to develop and deliver project artifacts in accordance with PMI and client organizational standards for complex systems while working with both technical and non-technical audiences. Coordinate stakeholder priorities and expectations while ensuring continued project cadence. Manages multiple task orders across various directorates with multiple project expectations, time-lines, resources, and deliverables. Mange budgets and resource allocation.- Oversight of workload and deliverables of 70+ resources across 20+ task orders.- Supporting the client in process improvement, needs & requirements analysis, classification and prioritization of tasking, and organizational change.- Work with the integrated operational teams and leadership to develop the hypothesis, analytical frameworks, and financial pro-forma models to drive capability investment.- Provide recommendations to address schedule or cost variance associated with project plans and budgetary/financial information for resource planning and client out-year budgetary considerations.- Analyzing current operational and business processes for integration into new and modernized business applications.- Assist in designing technical specifications for complex, integrated systems which include numerous feeders crossing agency boundaries.- Providing Proposal Manager, technical lead, and Subject Matter Expert (SME) level input, guidance, and oversight on contract proposal response activities.- Eliciting information and communicating decisions and findings through oral and written communication to ensures end results and deliverables are of the highest caliber with a clearly articulated scope and quantifiable business benefit.Related Roles: Sr. BA, Sr. PM, Program MgrRelated Technology and Processes:JIRA | Confluence | Microsoft Power Suite | Visio | ITIL | Agile/SAFe | OBIEE

Denver, Co

Aligned with Strategy Leaders to identify and document both business and reporting requirements as well as recommending improvements to make processes more effective and efficient. Analyzing and documenting current and future business processes, with a specific focus on reporting needs, through the use of modelling tools and techniques. Project organization and tracking of reporting projects. Filling the gap in terminology and competencies between business teams and technology staff. Process development for cross-strategy fundraising initiatives. Incorporating change management into all step of the project management process. Refining project intake and implementation organization wide.Strategy leader helping to manage $8 million technology budget while supporting and implementing enterprise-wide IT solutions using Lean/Agile & ITIL methodologies. Leading all technology hardware procurement initiatives including managing technology hardware vendors and contracts organization wide. Managed support desk team, as well as the day-to-day tactics that drive efficient, effective, and purposeful support. Ensured IT process and procedure aligned and integrated with the overall vision, mission and values of the organization.Recognized trends to drive change management processes. Led a reorganization of the support process by changing technologies and revising processes that led to increased customer satisfaction and more efficient handling of support requests. Maintained corporate IT policies and standards relating to the acquisition, implementation, and operation of information technology and communication systems. Facilitated meetings and information gathering sessions to elicit, analyze, and document clear, concise, and detailed requirements.Roles: SUPPORT ENGINEER|TEAM LEAD|SUPPORT DESK MANAGERRelated Technology and Processes:MS Office | Visio | Agile / Lean Methodologies | ITIL | Prosci ADKAR Change Management | Knowledge Base | Procurement | BMC Remedy OnDemand

Broomfield, Co

Computer and network support for Ball Corporate employees and Plant locations. Continually review and update process documents. Provide quality service to end users in needs analysis, solution recommendation, implementation, and post-installation support. Ensure that enterprise information systems operate according to internal standards. Troubleshoot problems and walk end-user through possible solutions over the phone. Record service calls and document steps taken to resolve end-user problems. Review, create, and revise Knowledge Base documentation for use by other service desk personnel and end-users.Related Technology and Processes:MS Office | Cisco VPN | Computer Associates Service Desk

Consulting and strategizing to implement and integrate technology solutions into existing and new infrastructures for small to medium sized business and non-profit clientele. Assist and advise clients on network and equipment configuration, optimization, and implementation. Rigorously managed scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters. Maintain knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required. Evaluate alternatives, perform appropriate cost-benefit analysis, and recommend solutions that minimize costs commensurate with acceptable risks. Provide quality service to end users in needs analysis, solution recommendation, vendor selection, implementation, training, and post-installation support. Performing maintenance, troubleshooting, and securing network servers and client computers. Responsible for the on-time, on-budget delivery of successful technology implementations. Technical documentation creation.Related Technology and Processes:MS Office | Windows Server | Remote Desktop | Cisco Switch & VPN

Consulting and strategizing to implement and integrate technology solutions into existing and new infrastructures for home user, home based business, small business, and non-profit clientele. Responsible for the on-time, on-budget delivery of successful technology implementations by managing scope. Ensured end results and deliverables were of the highest caliber with clearly articulated scope and quantifiable business benefits. Hardware, software, and networking troubleshooting, setup, and repair. Provide quality service to end users in needs analysis, solution recommendation, vendor selection, implementation, training, and post-installation support. Website creation and maintenance. Promote and oversee relationships between the client resources and external entities. Technical documentation creation.Organization specific roles include:- IT Administrator, The GLBT Community Center of Colorado- CIO, Paramount World GroupRelated Technology and Processes:MS Office | Windows Server | Remote Desktop | Website | HTML | CSS

Executive Mba, Exeutive

Certified Professional Chef, Restaurant, Culinary, And Catering Management/Manager

Bachelor Of Science (Bs), Computer Networking