Responsible for customer satisfaction and overall technical health for New World deployed products and services.

Privately Held; Computer Software industry.Implemented and trained customers on the use of Aegis/MSP Public Safety solution and best practice methods as it pertains to their environment. Implemented Mobile Messaging solution for mobile police and fire units. Developed Field Reporting forms and programmed logic according to federal and state standards.

Train technicians and call center employees on all aspects of equipment serviced; operation, maintenance and repair.Develop, write, revise, and/or edit, training programs, ranging from manuals to online web-based programs.Assist in reporting and testing database development and implementation.

Installed and maintained one-hour photo mini labs in over 120 stores.Diagnosed and corrected electronic, mechanical, computer, networking and chemical malfunctions.Skilled at customer relations and dealing with people’s needs.

Responsible for the operation, optimization and in-flight maintenance of the complex sensor systems aboard the $380 million Airborne Warning and Control (AWACS) aircraft. Operated, optimized, troubleshot and repaired AWACS missions sensor system malfunctions using computer-generated diagnostic programs. Skilled in Radar, Computer and Identification Friend or Foe (IFF) Interrogation systems. Performed emergency and simulated aircrew fire fighting duties. Created training outlines for defensive… Show more Responsible for the operation, optimization and in-flight maintenance of the complex sensor systems aboard the $380 million Airborne Warning and Control (AWACS) aircraft. Operated, optimized, troubleshot and repaired AWACS missions sensor system malfunctions using computer-generated diagnostic programs. Skilled in Radar, Computer and Identification Friend or Foe (IFF) Interrogation systems. Performed emergency and simulated aircrew fire fighting duties. Created training outlines for defensive radar jamming procedures. Show less