• Provide customer trainings prior to live event.• Manage and monitor live event ensuring success.• Perform event related tasks, such as edits and answering audience members. technical questions, and other administrative tasks related to role.• Event troubleshooting and escalation.• Act as product and subject matter expert.• Provide technical support and guidance.• Drive customer satisfaction with excellent customer service.

• Ensured all site inspections and client visits to the hotel were successful by planning carefully and communicating accurate details in advance to all departments.• Coordinated all aspects of conferences to include but not limited to: food and beverage requirements, effective meeting space usage, audio-visual requirements, function room set up, group transportation, check- in and check-out needs, billing, entertainment, leisure activities, and décor requirements.• Planned and developed convention programs, banquet event orders, resumes, agendas, and services according to client requirements and established guidelines.• Managed the planning, execution and supervision of assigned conventions to include: forecasting, sales, negotiations, and conflict resolution.• Maintained a medallia score above 9.50 out of 10 for overall event/client satisfaction.• 2018 Rookie of the Year Award recipient.

• Managed cabin crew in the economy and business class cabins with responsibilities that included but were not limited to: pre-flight briefings, document checks, image and uniform compliance checks and performance development reviews. • Ensured that standards were adhered to and maintained in regards to safety, security and service. • Displayed exceptional customer service skills, while demonstrating awareness to cultural sensitivity through direct communication and body language.• Worked on special assignments which included: new cabin crew performance development reviews, onboard service offerings and service flows.• Selected and worked on a dedicated inaugural team from Washington, DC to Dubai and Athens to Newark.• Member of the peer support team, providing peer counseling and psychological first aid to fellow crew members during crisis incidents.