Michaela Svobodova Email & Phone Number

Edinburgh, GB

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Zilina, Slovakia

Online shop for Outdoor clothing & equipmenthttps://www.karakoram.sk/ https://www.karakoram.cz/ https://www.facebook.com/KARAKORAM.SK

 Delivering Fair Start Scotland program under the Scottish Government’s guidelines Supporting caseload of up to 50 participants with their journey towards sustainable employment Building trust and relationships with customers in order to communicate honestly about their concerns Showing clear understanding of participants’ barriers and offering.

Edinburgh, Scotland, United Kingdom

 Passenger support: providing all kind of information bus travel related Working as point of contact between passengers and bus operators, helping to reach solutions acceptable for both parties, escalating cases to Bus Appeal Body or referring cases to compliance officers  Compiling summaries, analyses and reports based on data collected, looking for.

Edinburgh, Scotland, United Kingdom

 Temporary position supporting customer services during Covid-19 Being the first person of contact by phone or email with focus on compalints and customers in financial difficulties: payment holidays, emergency credit limit increases, refund and dispute processes Communicating all customer queries that need to be actioned by business services and.

Edinburgh, United Kingdom

 working for properties in Edinburgh, Glasgow, London and Prague preparing proposals, price quotation, creating bookings, providing support for groups during all booking process until departure strong knowledge of all the different property profiles, maximising what each of them has to offer building long term relationships with new and regular.

Edinburgh, United Kingdom

 acting as senior person in Reservations & Events department for the last 3 months (Jun-Aug 17)  main person of contact when dealing with bookings (leisure and corporate), maintaining relationships with contracted companies  enquiry and price quotation, payment and cancellation terms negotiations data input into PMS (OPERA, OXI, Delphi, Holidex.

Edinburgh, United Kingdom

 working in a dual position as receptionist and reservations support, being the first person of contact for the guests by phone, email or in person creating groups rooming lists, allocating rooms for guests with special requests, communicating all guests’ requests to the right department taking bookings over the phone, answering guests’ requests via all.

Edinburgh, United Kingdom

Employee of the Month Award earned for excellent customer service and real understanding of Waldorf Astoria brand pillars, also nominated for the True Waldorf Service Award. Working in Galvin Brasserie de Luxe, a 5 star restaurant, mainly during breakfast service with high focus on customer service. Responsible for welcoming guests, taking and delivering.

Peniscola, Spain

Spending the summer holidays in Spain during my studies working in a 3 star hotel in a beach resort. Working in the buffet style hotel restaurant, mainly during lunch and dinner. My first contact with hospitality, working abroad and practising foreign languages.

Master Of Science (Msc) International Tourism Management

Dissertation: Distinction received for thesis: Analysis of employee motivation in tourism industry – Case study of a luxury hotel. The.

Bachelor'S Degree Tourism And Regional Development

Bachelor Dissertation: Distinction received for thesis: Analysis of tourism marketing strategies – Case study of Visegrad Group (Poland.

High School, Spanish And Iberian Studies